Work can't be canceled because of its status

Error code: WAX2190

Symptoms

The system shows the following error message:

You cannot cancel work %1 because it has a status of %2.

Cause

The work can't be canceled in its current state.

The work header or work lines don't have the expected Work status value. The Work status field on the work header isn't set to Open or In progress.

Resolution

To cancel the work, follow these steps.

1. Go to Warehouse management > Periodic tasks > Clean up > Cancel work.
2. In the Work ID field, specify the ID of the work that you want to cancel.
3. Select OK.
4. Select Yes to confirm that you want to cancel the work.

For more information, see Cancel warehouse work for exception handling.