The Data Provider is not available in the Source System drop-down list in Microsoft Management Reporter

This article provides resolutions for the issue that the Data Provider isn't available in the Source System drop-down list in Microsoft Management Reporter.

Applies to:   Microsoft Dynamics GP, Microsoft Dynamics AX 2009, Microsoft Dynamics SL 2011
Original KB number:   2588576

Symptoms

When you create a company in Management Reporter, the Data Provider is not available in the Source System drop-down list.

Cause 1

Management Reporter is installed on Windows Server 2008 64-bit and the Enable 32-Bit Applications is set the True in the Application Pool.

Cause 2

The Data Provider has not been installed.

Resolution 1

Check that the Enable 32-bit Applications option is set to False.

1. Open Internet Information Services (IIS) Manager.
2. Expand the server.
3. Select Application Pools.
4. Right-click Management Reporter and then select Advanced Settings.
5. Change Enable 32-Bit Applications from True to False.
6. Select OK.
7. Restart IIS.

Resolution 2

Check that the Data Provider is installed. By default, the provider will be installed at C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.0\Providers. The Provider folder will have a subfolder for the Data Provider that is installed. Within that folder, there will be a file that is named Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.nn.dll, where nn is the name of the Dynamics ERP you have installed.