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How to reverse a POP Return in Microsoft Dynamics GP

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This article provides a solution to an issue where a POP Return was entered and posted in error or was entered and posted with the incorrect quantities or price.

Applies to:   Microsoft Dynamics GP
Original KB number:   2730001

Symptoms

A POP Return was entered and posted in error or was entered and posted with the incorrect quantities or price.

Cause

A POP Return was entered and posted in error or was entered and posted with the incorrect quantities or price.

Resolution

Currently in Microsoft Dynamics GP there is no way to void a return document generated in Purchase Order Processing. To reverse a POP return, you may follow the steps below.

  1. Enter a transaction to bring the quantities back into inventory using one of the following options:

    1. Create a new Shipment without a purchase order for the same quantity you returned using the Receivings Transaction Entry window. To get to this window select Transactions, then Purchasing, and then Receivings Transaction Entry.

    2. Create an Inventory increase adjustment for the quantity you returned using the Item Transaction Entry window. To get to this window select Transactions, then Inventory, and then Transaction Entry.

  2. Correct the Payables Management module if the PO Return was done as a Return with Credit type:

    1. If the Payables Management document is open, use the Void Open Payables Transaction window, select Transactions, then Purchasing, then Void Open Transactions to void it.

    2. If the Payables Management document has been fully applied and moved to history, use the Void Historical Payables Transactions window, select Transactions, then Purchasing, then Void Historical Transactions to void it.

  3. Remove the POP Return from history:

    1. Navigate to the Remove Purchasing History window by going to Microsoft Dynamics GP, select on Tools, select on Utilities, then select Purchasing, and finally Remove Purchasing History.
    2. Select Receipt under History Type.
    3. Mark Include Account Distributions check box.
    4. Under Options, mark Remove History and then mark the Print Report check box.
    5. Enter the return number in the Receipt Number From and To fields.
    6. Select Process and print the report.