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Overview
The scenarios in this set of articles describe frequent issues when installing Microsoft Entra Hybrid Sync Agent, and how to correct them.
This troubleshooting doc applies to configuring the agent for Microsoft Entra Connect cloud sync or Workday automatic user provisioning.
- No privileges to install MSI
- Cannot start service AADConnectProvisioningAgent
- The gMSA is set to log on as Service
- There is no such object on the server
- Unable to create gMSA because KDS may not be running on domain controller
Prerequisites
To install Cloud Provisioning Agent, the following prerequisites are required: Prerequisites for Microsoft Entra Connect cloud sync.
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.