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This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.
Original product version: Cloud Services (Web roles/Worker roles), Microsoft Entra ID, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number: 2937344
Summary
| Scenario | Content |
|---|---|
| You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication | 2834956 |
| "Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication | 2909939 |
| Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes | 2834954 |
| "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication | 2834968 |
| "Account verification system is having trouble" error message when you try to sign in by using a work or school account | 2834966 |
| Can't sign in to an Office app by using a work or school account | 2834958 |
You can't sign in to Office 365, Azure, or Intune |
2412085 |
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.