This diagnostic package is designed to collect information used to troubleshoot most System Center 2012 Configuration Manager and Configuration Manager current branch issues.
Original product version: Microsoft System Center 2012 Configuration Manager, Configuration Manager (current branch)
Original KB number: 2704781
Configuration Manager client
| Description |
File name |
| Summary of information gathered about the Configuration Manager client |
{ComputerName}__CMClient_Summary.txt |
| Application enforcement status |
{ComputerName}_CMClient_AppHistory.txt |
| Configuration Manager client cache information |
{ComputerName}_CMClient_CacheInfo.txt |
| Configuration Manager client file version list |
{ComputerName}_CMClient_FileVersions.txt |
| Configuration Manager client inventory version information |
{ComputerName}_CMClient_InventoryVersions.txt |
| Software distribution execution history |
{ComputerName}_CMClient_ExecutionHistory.txt |
State Messages from CCM_StateMsg WMI class |
{ComputerName}_CMClient_StateMessages.txt |
Update Status from CCM_UpdateStatus WMI class |
{ComputerName}_CMClient_CCMUpdateStatus.txt |
Configuration Manager logs
| Description |
File name |
| SQL Server error logs |
{ComputerName}_Logs_SQLError.zip |
| Configuration Manager client, site server, and site system logs |
{ComputerName}_Logs_ConfigMgr.zip |
| Windows logs (CBS, Temp, WindowsUpdate, and so on) and Configuration Manager OSD-related logs (SMSTS, INF, Panther, DISM, UDI, Netsetup and so on) |
{ComputerName}_Logs_Windows+OSD.zip |
Configuration Manager site database
| Description |
File name |
| Summary of information gathered about the SQL Server and Configuration Manager site database. |
{ComputerName}__CMServer_Summary.txt |
| Blocked transactions, sp_who2 output and active Snapshot transactions. |
{ComputerName}_SQL_Transactions.txt |
| Configuration Manager maintenance tasks. |
{ComputerName}_SQL_CMDBInfo.txt |
| Configuration Manager site control file for the current Site. |
{ComputerName}_SQL_SiteControlFile.xml.txt |
| DRS replication troubleshooting information |
{ComputerName}_SQL_DRSData.zip |
List of Configuration Manager site systems and distribution points from SysResList and DistributionPoints tables. |
{ComputerName}_SQL_SiteSystems.txt |
| Results of the configuration checks performed against the site database. |
{ComputerName}_SQL_ConfigCompliance.txt |
| Software update point synchronization status. |
{ComputerName}_SQL_SUPSync.txt |
| SQL Server version, security role members, and database information. |
{ComputerName}_SQL_Basic.txt |
| Top stored procedure calls by CPU, elapsed time, and so on. |
{ComputerName}_SQL_TopQueries.txt |
| Update servicing troubleshooting information |
{ComputerName}_SQL_UpdateServicing.zip |
Configuration Manager site server
| Description |
File name |
| Summary of information gathered about the Configuration Manager site server |
{ComputerName}__CMServer_Summary.txt |
| Boundaries configured in Configuration Manager |
{ComputerName}_CMServer_Boundaries.txt |
| Configuration Manager hierarchy information |
{ComputerName}_CMServer_Hierarchy.txt |
| Configuration Manager site server file versions |
{ComputerName}_CMServer_FileVersions.txt |
| Directory listing of RCM.box inbox |
{ComputerName}_CMServer_RCMFileList.txt |
| SMS_Executive service thread status from registry |
{ComputerName}_CMServer_SMSExecThreads.txt |
| SPN information for the site database |
{ComputerName}_CMServer_SQLSPN.txt |
Custom uploads
| Description |
File name |
| Compressed copy of file specified by user |
{ComputerName}_filename.zip |
| Description |
File name |
| Summary of information gathered about the operating system |
{ComputerName}__OS_Summary.txt |
| List of running tasks |
{ComputerName}_OS_TaskList.txt |
| Basic system information including machine name, service pack, computer model, and processor name and speed |
resultreport.xml |
| Environment variables |
{ComputerName}_OS_EnvironmentVariables.txt |
| Event logs for last 14 days (Application, System, and Security) |
{ComputerName}_OS_EventLogs.zip |
| List of installed certificates (Computer and User stores) |
{ComputerName}_OS_Certificates.txt |
| List of installed services |
{ComputerName}_OS_Services.txt |
| List of installed updates and hotfixes installed |
{ComputerName}_Hotfixes.* |
| List of user rights (privileges) using showpriv.exe tool |
{ComputerName}_UserRights.txt |
| Reboot pending flag from Windows Update, CBS, ConfigMgr client, and so on |
{ComputerName}_OS_RebootPending.txt |
| Resultant set of Group Policies |
{ComputerName}_OS_GPResult.* |
| System information |
{ComputerName}_OS_MSInfo.nfo |
| SystemInfo output |
{ComputerName}_OS_SysInfo.txt |
| WMI quota configuration and loaded providers |
{ComputerName}_OS_WMIProviderConfig.txt |
| Description |
File name |
| IIS configuration information |
{ComputerName}_IISConfiguration.zip |
| IIS logs (last 5 days) |
{ComputerName}_Logs_IIS.zip |
| Virtual directory list and configuration |
{ComputerName}_IIS_VDirInfo.txt |
| Description |
File name |
| Summary of networking information collected |
{ComputerName}__NET_Summary.txt |
| Active BITS jobs |
{ComputerName}_OS_BITSTransfers.txt |
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config |
{ComputerName}_OS_SMB-Info.txt |
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat and netsh commands |
{ComputerName}_OS_TCPIP-Info.txt |
| Enabled Windows Firewall rules |
{ComputerName}_OS_EnabledFirewallRules.txt |
| Proxy configuration |
{ComputerName}_OS_ProxyInfo.txt |
Registry keys
| Description |
File name |
| HKEY_CURRENT_USER\Software\Policies |
{ComputerName}_RegistryKey_HKCUPolicies.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\CCM |
{ComputerName}_RegistryKey_CCM.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\OLE |
{ComputerName}_RegistryKey_DCOM.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\SMS |
{ComputerName}_RegistryKey_SMS.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\Update Services |
{ComputerName}_RegistryKey_WSUS.txt |
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall |
{ComputerName}_RegistryKey_Uninstall.txt |
| HKEY_LOCAL_MACHINE\Software\Policies |
{ComputerName}_RegistryKey_HKLMPolicies.txt |
| HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services |
{ComputerName}_RegistryKey_Services.txt |
| Description |
File name |
| List of roles and features installed on server media (Windows Server 2008 R2 and later versions) |
resultreport.xml |
| Description |
File name |
| Windows Update Agent version, service security descriptors and registry settings. |
{ComputerName}__WUA_Summary.txt |
File list in SoftwareDistribution directory |
{ComputerName}_WUA_FileList.txt |
| File version of Windows Update Agent related EXE/DLL files |
{ComputerName}_WUA_FileVersions.txt |
| Description |
File name |
| Summary of WSUS server information collected. |
{ComputerName}__WSUS_Summary.txt |
| File list of WSUS content directory (only collected with WSUS diagnostics) |
{ComputerName}_WSUS_FileList_ContentDir.txt |
| File list of WSUS installation directory (only collected with WSUS diagnostics) |
{ComputerName}_WSUS_FileList_InstallDir.txt |
| File versions of EXE/DLL files in WSUS installation directory (only collected with WSUS diagnostics) |
{ComputerName}_WSUS_FileVersions.txt |
| List of approved updates (not collected for WSUS 4.0) |
{ComputerName}_WSUS_ApprovedUpdates.xml |
| WSUS basic information (not collected for WSUS 4.0) |
{ComputerName}_WSUS_BasicInfo.txt |
| WSUS logs |
{ComputerName}_Logs_WSUS.zip |
| WSUS setup logs (if available) |
{ComputerName}_Logs_WSUSSetup.zip |
Detect symptoms
In addition to collecting the information, this diagnostic package can detect one or more of the following symptoms:
- Configuration Manager database: Database owner is not set to SA.
- Configuration Manager database: User Access mode is not set to MULTI_USER.
- Configuration Manager database: Database is marked as READ_ONLY.
- Configuration Manager database: Database is not ONLINE.
- Configuration Manager database: Recovery Model is not set to SIMPLE.
- Configuration Manager database: SQL Server Broker is disabled.
- Configuration Manager database: Recursive triggers are disabled.
- Configuration Manager database:
Trustworthy property is disabled.
- Configuration Manager database: Honor Broker Priority is set to False.
- Configuration Manager database: Snapshot Isolation State is set to False.
- Configuration Manager database: Read Committed Snapshot is set to False.
- Configuration Manager database: Nested triggers are disabled.
- Configuration Manager database: SQL Server change tracking backlog.
- Configuration Manager database: DBSchemaChangeHistory Excessive Growth.
- root\CCM WMI namespace connection failure.
- %ServiceName% service is stopped.
- %ServiceName% service is disabled.
- Configuration Manager client is in provisioning mode.
References
Microsoft Support Diagnostic Tool resources