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Configuration Manager OSD task sequence fails with error code 80070005

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This article fixes an issue in which an OSD task sequence fails during the Setup Windows and ConfigMgr step.

Original product version:   Configuration Manager
Original KB number:   4509131

Symptoms

A Configuration Manager OSD task sequence fails during the Setup Windows and ConfigMgr step when the step still runs in Windows PE.

The following error messages are logged in the X:\windows\temp\smstslog\smsts.log file:

OSDSetupWindows Installing hook to 'C:\WINDOWS'
OSDSetupWindows Command line for extension .EXE is "%1" %*
OSDSetupWindows Set command line: "X:\sms\bin\x64\OSDSETUPHOOK.EXE" "/install:C:\WINDOWS" /version:10.0
OSDSetupWindows Executing command line: "X:\sms\bin\x64\OSDSETUPHOOK.EXE" "/install:C:\WINDOWS" /version:10.0
OSDSetupHook Installing OSD setup hook
OSDSetupHook !shCmdFile.null(), HRESULT=80070005 (..\vistasetuphook.cpp,96)
OSDSetupHook Failed to install the setup hook. Permissions on the requested may be configured incorrectly.
Access is denied. (Error: 80070005; Source: Windows)
OSDSetupHook pHook->install(sWindowsDir), HRESULT=80070005 (..\osdsetuphook.cpp,385)
OSDSetupHook Failed to install OSD setup hook (0x80070005)
OSDSetupWindows Process completed with exit code 2147942405
OSDSetupWindows exitCode, HRESULT=80070005 (setupwindows.cpp,785)
OSDSetupWindows Install setup hook failed with error code (80070005).
OSDSetupWindows this->installSetupHook(), HRESULT=80070005 (setupwindows.cpp,452)
OSDSetupWindows Failed to install setup hook (80070005)
OSDSetupWindows setup.run(), HRESULT=80070005 (setupwindows.cpp,1650)
OSDSetupWindows Exiting with code 0x80070005
TSManager Process completed with exit code 2147942405
TSManager !-----------------------------------------------------------------------!
TSManager Failed to run the action: Setup Windows and ConfigMgr. Permissions on the requested may be configured incorrectly.
Access is denied. (Error: 80070005; Source: Windows)

Here's the detail information about error code 80070005 (2147942405):

Error Code: 0x80070005 (2147942405)
Error Name: E_ACCESSDENIED
Error Source: Windows
Error Message: General access denied error

Cause

This issue occurs if a custom SetupComplete.cmd file is specified. OSD task sequences use the SetupComplete.cmd file to continue the task sequence after Windows Setup finishes. If a custom SetupComplete.cmd file is specified, the task sequence can't install its own SetupComplete.cmd file. And it returns the Access is denied error. So custom SetupComplete.cmd files aren't allowed with Configuration Manager OSD task sequences.

A custom SetupComplete.cmd file may be specified in one of the following ways:

  • It's copied to the appropriate location in a task (usually a Run Command Line task) between the Apply Operating System and Setup Windows and ConfigMgr tasks. Below is an example of the command line in a Run Command Line task:

    cmd.exe /c copy SetupComplete.cmd %OSDTargetSystemDrive%\Windows\Setup\Scripts

  • It's included as part of a custom OS WIM file.

The SetupComplete.cmd file is located in the %WINDIR%\Setup\Scripts folder, in either the offline OS or the OS WIM image.

For more information about the SetupComplete.cmd file, see Add a Custom Script to Windows Setup.

Resolution

To fix this issue, remove the custom SetupComplete.cmd file. In most cases, any actions being taken in the custom SetupComplete.cmd file can instead be moved as tasks in the task sequence.

Depending on how the custom SetupComplete.cmd file is specified, use one of the following methods to remove the file:

  • If it's specified in a Run Command Line task between the Apply Operating System and Setup Windows and ConfigMgr tasks, remove the Run Command Line task from the task sequence.

  • If it's part of a custom OS image, add a Run Command Line task between the Apply Operating System and Setup Windows and ConfigMgr tasks. In the command line of the Run Command Line task, enter the following command to delete the custom SetupComplete.cmd file:

    cmd.exe /c del SetupComplete.cmd %OSDTargetSystemDrive%\Windows\Setup\Scripts /F /Q