This diagnostic package is designed to collect information used to troubleshoot most Windows Update issues.
Original product version: Windows Server Update Services
Original KB number: 2793732
Custom uploads
| Description |
File name |
| Compressed copy of file specified by user |
{ComputerName}_filename.zip |
| Description |
File name |
| Summary of information gathered about the operating system |
{ComputerName}__OS_Summary.txt |
| List of running tasks |
{ComputerName}_OS_TaskList.txt |
| Basic system information including machine name, service pack, computer model, and processor name and speed |
resultreport.xml |
| Environment variables |
{ComputerName}_OS_EnvironmentVariables.txt |
| Event logs for last 14 days (Application, System, and Security) |
{ComputerName}_OS_EventLogs.zip |
| List of installed certificates (Computer and User stores) |
{ComputerName}_OS_Certificates.txt |
| List of installed services |
{ComputerName}_OS_Services.txt |
| List of installed updates and hotfixes installed |
{ComputerName}_Hotfixes.* |
| List of user rights (privileges) using showpriv.exe tool |
{ComputerName}_UserRights.txt |
| Reboot pending flag from Windows Update, CBS, ConfigMgr Client, and so on |
{ComputerName}_OS_RebootPending.txt |
| Resultant set of Group Policies |
{ComputerName}_OS_GPResult.* |
| System information |
{ComputerName}_OS_MSInfo.nfo |
| SystemInfo output |
{ComputerName}_OS_SysInfo.txt |
| WMI quota configuration and loaded providers. |
{ComputerName}_OS_WMIProviderConfig.txt |
| Description |
File name |
| IIS configuration information |
{ComputerName}_IISConfiguration.zip |
| IIS logs (last 5 days) |
{ComputerName}_Logs_IIS.zip |
| Virtual directory list and configuration |
{ComputerName}_IIS_VDirInfo.txt |
| Description |
File name |
| Summary of networking information collected |
{ComputerName}__NET_Summary.txt |
| Active BITS jobs |
{ComputerName}_OS_BITSTransfers.txt |
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config |
{ComputerName}_OS_SMB-Info.txt |
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat, and netsh commands |
{ComputerName}_OS_TCPIP-Info.txt |
| Enabled Windows Firewall rules |
{ComputerName}_OS_EnabledFirewallRules.txt |
| Proxy configuration |
{ComputerName}_OS_ProxyInfo.txt |
Registry keys
| Description |
File name |
| HKEY_CURRENT_USER\Software\Policies |
{ComputerName}_RegistryKey_HKCUPolicies.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\CCM |
{ComputerName}_RegistryKey_CCM.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\OLE |
{ComputerName}_RegistryKey_DCOM.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\SMS |
{ComputerName}_RegistryKey_SMS.txt |
| HKEY_LOCAL_MACHINE\Software\Microsoft\Update Services |
{ComputerName}_RegistryKey_WSUS.txt |
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall |
{ComputerName}_RegistryKey_Uninstall.txt |
| HKEY_LOCAL_MACHINE\Software\Policies |
{ComputerName}_RegistryKey_HKLMPolicies.txt |
| HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services |
{ComputerName}_RegistryKey_Services.txt |
Robust Office inventory scan output
| Description |
File name |
| File containing a list of all installed applications of the supported Office families. |
{ComputerName}_ROIScan.log |
| File containing a list of all installed applications of the supported Office families. |
{ComputerName}_ROIScan.zip |
| Description |
File name |
| List of roles and features installed on server media (Windows Server 2008 R2 and later versions) |
resultreport.xml |
| Description |
File name |
| Windows Update Agent version, service security descriptors, and registry settings. |
{ComputerName}__WUA_Summary.txt |
File list in SoftwareDistribution directory |
{ComputerName}_WUA_FileList.txt |
| File version of Windows Update Agent related EXE/DLL files |
{ComputerName}_WUA_FileVersions.txt |
| Description |
File name |
| Database version and security information |
{ComputerName}_SQL_Basic.txt |
| Dead deployments |
{ComputerName}_SQL_DeadDeployments.txt |
Output of tbConfiguration tables |
{ComputerName}_SQL_SUSDBConfig.txt |
Output of tbSchema tables |
{ComputerName}_SQL_SUSDBSchema.txt |
| Description |
File name |
| Summary of WSUS server information collected. |
{ComputerName}__WSUS_Summary.txt |
| File list of WSUS content directory (only collected with WSUS diagnostics) |
{ComputerName}_WSUS_FileList_ContentDir.txt
|
| File list of WSUS installation directory (only collected with WSUS Diagnostics) |
{ComputerName}_WSUS_FileList_InstallDir.txt |
| File versions of EXE/DLL files in WSUS installation directory (only collected with WSUS diagnostics) |
{ComputerName}_WSUS_FileVersions.txt |
| List of approved updates (Not collected for WSUS 4.0) |
{ComputerName}_WSUS_ApprovedUpdates.xml |
| WSUS basic information |
{ComputerName}_WSUS_BasicInfo.txt |
| WSUS logs |
{ComputerName}_Logs_WSUS.zip |
| WSUS setup logs (if available) |
{ComputerName}_Logs_WSUSSetup.zip |
References
Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform