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Intune can't uninstall apps that are installed from Apple App Store

  • Article

This article gives a workaround solution to help you uninstall free apps in Microsoft Intune that were installed from the Apple App Store.

Symptoms

An iOS device that's enrolled in Intune contains some apps that are installed from the Apple App Store. For example, non-VPP paid apps. In this scenario, these apps can't be uninstalled by using Intune.

This behavior is by design. Intune can uninstall only apps that are deployed through the mobile device management (MDM) channel.

Solution

To work around this issue, follow these steps:

  1. Add the apps to Intune, then assign the apps as Available or Required.

    Note

    After the apps are assigned, you are prompted to allow Intune to take over management of the apps on the device.

    When you uninstall an application from a device enrolled using Device Enrollment Program (DEP) as supervised mode, you aren't prompted to take over management.

  2. To remove the apps from devices in the assigned group, change the assignment type to Uninstall.

    Note

    Depending on the installation type and number of devices, it may take some time before you can safely change the assignment type to Uninstall. Use a phased approach, if it's necessary.

More information

To prevent access to the App Store on supervised devices, see App Store, Doc Viewing, Gaming.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.