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Intune enrollment process doesn't start on Apple ADE devices

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This article fixes an issue in which Intune enrollment doesn't automatically start on Apple Automated Device Enrollment (ADE) devices when you turn on the devices.

Symptom

When you turn on an iOS device that's enrolled in the Apple ADE and is assigned an Intune enrollment profile, the Intune enrollment process doesn't start.

Cause

This issue occurs if one of the following conditions is true:

  • The enrollment profile is created before the ADE token is uploaded to Intune.
  • There's no mobile device management (MDM) profile assigned to the device in Intune.

Resolution

To fix this issue, follow these steps:

  1. Make sure that an enrollment profile exists and is assigned to the device. For more information about how to create and assign an ADE enrollment profile, see Create an Apple enrollment profile.
  2. If an enrollment profile exists and is assigned to the device, update the modification time of the enrollment profile by editing the profile and making any change.
  3. Synchronize the ADE device; in the Microsoft Intune admin center, go to Devices > iOS/iPadOS > iOS/iPadOS enrollment > Enrollment Program Tokens.
  4. Select the token in the list, and then select Devices > Sync.
  5. After the synchronization finishes, turn on the ADE device.

For more information about how to enroll ADE devices, see Automatically enroll iOS/iPadOS devices.