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Troubleshooting profile installation failed error on iOS or iPadOS devices

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This article gives troubleshooting steps to help you diagnose and resolve when a user receives a Profile installation failed error on an iOS/iPadOS device. Before you continue to scenario-specific troubleshooting steps, complete the general checks in Profile installation failed.

Error: Profile Installation Failed. A Network Error Has Occurred.

This error message indicates there's an unspecified problem with iOS/iPadOS on the device. Use these steps to back up device data and restore the device.

  1. Back up device data to an alternative storage/cloud location. This will prevent user data loss from the next steps (restoring iOS/iPadOS deletes all data on the device).
  2. Put the device in recovery mode and then restore it. Make sure that you set it up as a new device. For more information about how to restore iOS/iPadOS devices, see https://support.apple.com/HT201263.
  3. Re-enroll the device.

Error: Profile Installation Failed. Connection to the server could not be established.

This error message can indicate a few different issues.

Scenario 1

Your Intune tenant is configured to only allow corporate-owned devices.

Solution:

  1. Sign in to the Microsoft Intune admin center.
  2. Select Devices > Enroll devices > Enrollment restrictions.
  3. Under Device Type Restrictions, select the restriction that you want to set > Properties.
  4. Choose Edit > Select platforms > select Allow for iOS, and then click OK.
  5. Select Configure platforms, select Allow for personally owned iOS/iPadOS devices, and then click OK.
  6. Re-enroll the device.

Scenario 2

You are enrolling a device that was previously enrolled with a different user account, and the previous user was not appropriately removed from Intune.

Solution:

  1. Cancel any current profile installation.
  2. Open https://portal.manage.microsoft.com in Safari.
  3. Re-enroll the device.

Note

If enrollment still fails, remove cookies in Safari (don't block cookies), then re-enroll the device.

Scenario 3

The device is already enrolled with another MDM provider.

Solution:

  1. Open Settings on the iOS/iPadOS device, go to General > VPN & Device Management.
  2. Remove any existing management profile.
  3. Re-enroll the device.

Scenario 4

The user who is trying to enroll the device does not have a Microsoft Intune license.

Solution:

  1. Go to the Microsoft 365 Admin Center, and then choose Users > Active Users.
  2. Select the user account that you want to assign an Intune user license to, and then choose Product licenses > Edit.
  3. Switch the toggle to the On position for the license that you want to assign to this user, and then choose Save.
  4. Re-enroll the device.

Error: Profile Installation Failed. The new MDM payload does not match the old payload.

This error indicates a management profile is already installed on the device. Complete the following steps to remove the existing management profile.

  1. Open Settings on the iOS/iPadOS device > General > VPN & Device Management.
  2. Tap the existing management profile, and tap Remove Management.
  3. Re-enroll the device.