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Dynamics 365 App for Outlook is missing from the navigation pane

This article provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from the Dynamics 365 navigation pane.

Applies to:   Dynamics 365 App for Outlook
Original KB number:   4339287

Symptoms

You can't find the Dynamics 365 App for Outlook option under Settings in your Dynamics 365 organization.

Cause

This issue might be due to customization of the navigation menu (site map). The customization could've been applied from a solution, or an administrator could have explicitly edited the site map XML or used the site map designer to remove the option.

Resolution

You can add the Dynamics 365 App for Outlook option to Settings by editing the site map within the site map designer:

  1. Access your Dynamics 365 organization as a user with the System Administrator or System Customer role.

  2. Navigate to Settings > Customization, and then select Customize the System.

  3. In the solution window, under Components, select Client Extensions > Sitemap, and then select Edit.

  4. Select the Settings area and then select the System group.

  5. Select + Add and then select Subarea.

  6. Select the Type dropdown and select URL.

  7. Copy and paste the following value into the URL field:

    /tools/appsforcrm/AppForOutlookAdminSettings.aspx

  8. In the Title field, type Dynamics 365 App for Outlook.

  9. For the Icon field, select the following option if it's available or select the default icon or any other icon:

    /_imgs/area/crm_apps_16x16.png

  10. Enter the crmapp_outlook value in the ID field.

  11. Select Save > Publish.

  12. Close the site map designer.

  13. Within the Solution dialog, select Publish All Customizations.

  14. Sign out and sign back in to the organization.

More information

  • Deploy and install Dynamics 365 App for Outlook

  • To directly access the Dynamics 365 App for Outlook page used for deploying the app, append the following text to your Dynamics 365 URL:

    /tools/appsforcrm/AppForOutlookAdminSettings.aspx

    For example:

    https://contoso.crm.dynamics.com/tools/appsforcrm/AppForOutlookAdminSettings.aspx