"Error Code 2147812097 Invalid License: This application requires a license" error when accessing an app module

This article provides a solution to the error code 2147812097 that occurs when trying to access an app module (business application) in Microsoft Dynamics 365 without an appropriate license assigned.

Applies to:   Microsoft Dynamics 365
Original KB number:   4548022

Symptoms

When you try to access an app module that requires an appropriate license in a Dynamics 365 business application and the license isn't assigned, you receive the following error message:

Invalid License

This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.

The required license name and the application names are shown in the error details. For example, if a user with a Team Member license attempts to access the Customer Service Hub application, they receive the following error message:

This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.

Technical Details

User does not have any license to access this app module uniqueName= Customerservicehub from publisher= dynamics365customerengagement. A license is required with one of the service plans: 'Dynamics 365 for Customer Service: <GUID>

User does not have a license to access this app module uniqueName=< unique name> with Id=<Id> from publisher=<publisher name>. A license is required with one of the service plans: <Service Plan name>: <Service Plan Id>. Please refer to the article <link to this KB> for more details.

Cause

This issue occurs because the application requires a license, but the administrator hasn't assigned the appropriate license to the user of the application.

Resolution

To solve this issue, contact your administrator and request the appropriate license to be assigned.

For access to custom apps (canvas or model-driven app), you need to be assigned a Dynamics 365 Enterprise or Professional license, and Power Apps per user plan. The environment needs to be given Power Apps per app plans (also known as app passes).

For more information about the Team Members license and capabilities included with the license, see Dynamics 365 Team Members license.