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This article helps you resolve the "You don't have permission for this" error in Copilot for Sales when a user tries to open the app.
Who is affected?
| Requirement type | Description |
|---|---|
| Client app | Copilot for Sales Outlook add-in |
| Platform | Web and desktop clients |
| OS | Windows and Mac |
| Deployment | User managed and admin managed |
| CRM | Salesforce |
| Users | The first user who opens the app in the tenant. |
Symptoms
When a user tries to open Copilot for Sales, the following error is displayed:
You don't have permission for this
Cause
This error occurs when the first user in a tenant tries to open Microsoft Copilot for Sales, and the tenant doesn't have any administrators assigned to create the environment.
Resolution
To resolve this issue, assign at least one administrator to the tenant with your administrator credentials.
Open one of the following URLs as per your tenant type:
- Production: https://admin.powerplatform.microsoft.com/
- Non-production: https://admin.preprod.powerplatform.microsoft.com/
In the left pane, select Admin centers > Microsoft Entra ID.
In the left pane, select Roles & admins > Roles & admins.
Find the Global Administrator and Power Platform Administrator roles, and then assign the right users to the roles.
More information
If your issue is still unresolved, go to the Copilot for Sales - Microsoft Community Hub to engage with our experts.