Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
This article helps you resolve an error that occurs when you try to create a team for an account or opportunity in Microsoft Copilot for Sales.
| Requirement type | Description |
|---|---|
| Client app | Copilot for Sales Outlook add-in |
| Platform | Web and desktop clients |
| OS | Windows and Mac |
| Deployment | User managed and admin managed |
| CRM | Dynamics 365 and Salesforce |
| Users | Users who try to create a team using the collaboration flow in Outlook |
Symptoms
When you try to create a team for an account or opportunity in Microsoft Copilot for Sales, the following error message is displayed:
Something went wrong. Copy the error details here, then share them with your admin or Microsoft support and ask if they can help you resolve this issue.
Select Copy error details to view the error details. If the error includes ContainsBlockedWord, see the Resolution section of this article.
Cause
The Microsoft 365 Groups and Microsoft Teams naming policy enforces a consistent naming strategy for Microsoft 365 groups and teams created by users in your organization. If a word in the team or channel name is blocked by the naming policy, the creation of such a team or channel fails.
Resolution
To resolve this issue, use either of the following methods:
- Contact your administrator to update the naming policy according to the Microsoft 365 Groups and Microsoft Teams naming policy.
- Use a team or channel name without blocked words and create the team again.
More information
If your issue is still unresolved, go to the Copilot for Sales - Microsoft Community Hub to engage with our experts.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.