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This article can help you resolve some common SQL Server installation errors.
Original product version: SQL Server
Original KB number: 2449398
Symptoms
When you try to install Microsoft SQL Server, you receive one or more of the following error messages or experience one or more of the following symptoms. Additionally, you can't continue the setup.
Setup error messages and symptoms
Error message 1
The system cannot open the device or file specified.
Error message 2
Setup.rll is either not designed to run on Windows or it contains an error.
Error message 3
The installer has encountered an unexpected error installing this package.
Error message 4
Setup.exe badimage.
Error message 5
Error occurred during the login process due to bad media.
Error message 6
The cabinet file 'Sql.cab' required for this installation is corrupt and cannot be used.
Error message 7
Error reading from file
Symptom 1
You cannot select the 64-bit installation.
Symptom 2
Some components are missing on the Select Component page of Setup.
Error messages in SQL Server Setup log files
Note
For more information about SQL Server Setup log files, see View and Read SQL Server Setup Log Files.
Error message 1
Error 2337
Error message 2
SQL Server installation failed.
Error message 3
Network error occurred while attempting to read from the file.
Error message 4
The ENU localization is not supported by this SQL Server Media.
Error message 5
Could not find the Database Engine startup handle (Summary.txt file)
Error message 6
Source for file 'p76pctiy.dll' is uncompressed (sql_engine_core_shared)
Event Viewer error message
Failed to initialize SQLSQM timer.
Cause
This problem might occur for one of the following reasons:
- The installation media is damaged.
- The installation source is corrupted.
Resolution
To resolve the problem, use one of the following methods:
Download the SQL Server image again from the original location, and then rerun the Setup program.
If you installed SQL Server over a computer network, install it again from a local drive, and then rerun the Setup program.
Rename the Setup.rll file. Follow these steps:
Open Windows Explorer (select Start > All Programs > Accessories > Windows Explorer).
Locate and select the following folder:
C:\Program Files\Microsoft SQL Server\1XX\Setup Bootstrap\SQLXXX\resources\1033Right-click Setup.rll, and then select Rename.
Enter setup.rll.old, and then press Enter.
Rerun the Setup program.
If you use a localized version of SQL Server, you can change the operating system settings to support localized versions. For more information about how to change the operating system settings, see Local Language Versions in SQL Server.
Important
Installations of different language versions of SQL Server instances on the same computer aren't supported.
More information
The error messages that are mentioned in the Symptoms section might have other causes. If the steps in the Resolution section don't resolve the problem, you might be experiencing a different problem. See the References section for additional guidance and considerations when installing SQL Server.