Edit

Service-specific error 17113 when you start SQL Server service

  • Article

Applies to:   SQL Server

Symptoms

In Microsoft SQL Server, the master database records all the system-level information. The master database also records the existence of all other databases, the location of those database files, and the initialization information for SQL Server. Therefore, SQL Server cannot start if the master database is unavailable.

When you try to start SQL Server in this scenario, the SQL Server service doesn't start, and you receive one of the following error messages depending on how you try to start the service:

  • By using the Services applet:

    Windows could not start the SQL Server (MSSQLSERVER) on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 17113.

  • By using a command prompt:

    C:\\>NET START MSSQLSERVER  
The SQL Server (MSSQLSERVER) service is starting.  
The SQL Server (MSSQLSERVER) service could not be started.  
A service specific error occurred: 17113.  
More help is available by typing NET HELPMSG 3547.

Resolution

  1. Check SQL Server error log and verify that the cause is the inaccessibility of the master database. For example, you might see a log entry that resembles the following:

    <Datetime> Server      Error: 17113, Severity: 16, State: 1.  
<Datetime> Server      Error 2(The system cannot find the file specified.) occurred while opening file
                       'C:\Program Files\Microsoft SQL Server\MSSQL15.MSSQLSERVER\MSSQL\DATA\master.mdf' to obtain configuration information at startup.
                       An invalid startup option might have caused the error. Verify your startup options, and correct or remove them if necessary.

  2. Verify the location of the master.mdf file. If the path is incorrect, fix the path by using SQL Server Configuration Manager or Registry Editor.

    1. By using SQL Server Configuration Manager:

      Select Start, point to All Programs, point to Microsoft SQL Server, point to Configuration Tools, and then select SQL Server Configuration Manager.

      Note

      Because SQL Server Configuration Manager is a snap-in for the Microsoft Management Console program and not a standalone program, SQL Server Configuration Manager does not appear as an application in newer versions of Windows. To open SQL Server Configuration Manager in Windows 11, 10, or 8, follow these steps for your version of Windows.

      • Windows 10 and 11:

        1. Select Start Page, enter SQLServerManager13.msc (for SQL Server 2016 (13.x)). For different versions of SQL Server, replace 13 with the appropriate number.
        2. Select SQLServerManager13.msc to open the Configuration Manager. To pin the Configuration Manager to the Start Page or Task Bar, right-click SQLServerManager13.msc, and then select Open file location.
        3. In the Windows File Explorer, right-click SQLServerManager13.msc, and then select Pin to Start or Pin to taskbar.

      • Windows 8:
        Press Windows logo key+Q to open the Search charm. Under Apps, enter SQLServerManager<version_number>.msc (for example, SQLServerManager13.msc), and then press Enter.

      1. In SQL Server Configuration Manager, select SQL Server Services.

      2. In the right pane, right-click SQL Server (<instance_name>), and then select Properties.

      3. On the Startup Parameters tab, select the row that starts with -d in the Existing Parameters section. The current value is editable. Specify a startup parameter box. Fix the path to reflect the correct value, select Update, and then select OK to save the changes.

      4. Restart the SQL Server service.

    2. By using Registry Editor:

      1. Navigate to the HKLM\Software\Microsoft\MicrosoftSQL Server\MSSQL{nn}.MyInstance hive for your SQL server instance.

      2. Locate the SQLArg0 value under MSSQLServer\Parameters.

      3. Change the value to reflect the correct path for the master database.

      4. Restart the SQL Server Service.

  3. If the master database does exist but is unusable you can return the database to a usable state by using one of the following methods:

    • Check the permissions for the service account on the folder where the file is located.

    • Restore the master database from a full database backup — if you can start the server instance.

    • If server damage to the master database prevents you from starting SQL Server, rebuild the master database.

      Caution

      Rebuilding the master database rebuilds all the system databases. Therefore, any user modifications to these databases will be lost.