Edit

Share via

The certificate Common Name (CN) does not match when deploying the Operations Manager Linux agent

  • Article

This article fixes an issue in which you can't deploy the System Center Operations Manager Linux agent to a Red Hat server and receive The certificate Common Name (CN) does not match error.

Original product version:   System Center Operations Manager
Original KB number:   2651766

Symptoms

Attempting to deploy the System Center Operations Manager Linux agent to a Red Hat server fails. In this scenario, you receive the error below while discovering and deploying the agent:

The certificate Common Name (CN) does not match. Please resolve the issue, and then run

The server certificate on the destination computer (<Redhat machine name>) has the following errors:
The SSL certificate is signed by an unknown certificate authority.
The SSL certificate contains a common name (CN) that does not match the hostname.
For additional help on this error please go to ...

Cause

This can occur for either of the following reasons:

  • Certificates may not be valid as the reporting server may have been changed.
  • The certificate contains an incorrect host name.

Resolution

To resolve this issue, complete the following steps:

  1. Remove the existing contents of the agent directory on the server and reinstall the agent RPM.

  2. Generate the certificate, making sure to use the correct host name:

    /opt/Microsoft/scx/bin/tools/scssslconfig -f -h <hostname>

  3. Check the status of the certificate:

    openssl x509 -noout -in /etc/opt/microsoft/scx/ssl/scx.pem -subject -issuer -dates

  4. Discover the agent from the console and sign the invalid certificate without SSH.