Power/shutdown button may be missing from the Windows 8.1 start screen
This article describes an issue where the power/shutdown button is missing from the start screen after you install or upgrade to Windows 8.1.
Applies to: Windows 8.1
Original KB number: 2959188
Summary
After you install or upgrade to Windows 8.1, the power/shutdown button may not be present on the start screen, depending on the kind of hardware that you have.
More information
The following table summarizes when the power/shutdown button should be present on the start screen after you install the Windows 8.1 update:
| Device type | Supports Connected Standby | Screen size | Show power/shutdown button by default | Default behavior is customizable by the manufacturer |
|---|---|---|---|---|
| Slate | Yes | <8.5" | No | No |
| Slate | No | <8.5" | No | Yes |
| Slate | Yes | >=8.5" | No | Yes |
| Slate | No | >=8.5" | Yes | Yes |
| All other devices | Doesn't matter | All sizes | Yes | Yes |
Note
An entry of Slate in the Device type column means that the hardware reported a Power_Platform_Role of PlatformRoleSlate. To determine what a system is reporting, run the powercfg /energy command, and then notice what is listed for Platform Role in the output.
Example of Microsoft Surface behavior for new installations is as follows:
- Surface RT or Surface 2: No power button on start screen
- Surface 3: No power button on start screen
- Surface Pro or Surface Pro 2: Power button on start screen
- Surface Pro 3: No power button on start screen
Note
The images that ship with the Surface 3 and Surface Pro 3 are configured to show the power button. This is a customization that is included with the image.
To change the default behavior when Windows images are being deployed, IT professionals should set the Microsoft-Windows-Shell-Setup ShowPowerButtonOnStartScreen setting for new installations.
Data collection
If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.