Gather information by using TSS for Group Policy issues

This article introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Group Policy issues.

Before contacting Microsoft support, you can gather information about your issue.


Refer to Introduction to TroubleShootingScript toolset (TSS) for prerequisites for the toolset to run properly.

Gather key information before contacting Microsoft support

  1. Download TSS and extract it in the C:\tss folder.

  2. Open the C:\tss folder from an elevated PowerShell command prompt.


    Don't use the Windows PowerShell Integrated Scripting Environment (ISE).

  3. Run the following cmdlets:

    Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
    .\TSS.ps1 -Scenario ADS_GPOEx -ADS_GPedit -ADS_GPmgmt -ADS_GPO -ADS_GPsvc -GPresult Both
  4. Enter A for "Yes to All" for the execution policy change.


  • The traces are stored in a compressed file in the C:\MS_DATA folder. After a support case is created, this file can be uploaded to the secure workspace for analysis.
  • If you've downloaded this tool previously, we recommend downloading the latest version. It doesn't automatically update when running.