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Gather information by using TSS for Windows failover cluster related issues

This article introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows failover cluster related issues.

Before contacting Microsoft support, you can gather information about your issue.

Prerequisites

Refer to Introduction to TroubleShootingScript toolset (TSS) for prerequisites for the toolset to run properly.

Gather key information before contacting Microsoft support

  1. Download TSS and extract it in the C:\tss folder.

  2. Open the C:\tss folder from an elevated PowerShell command prompt.

    Note

    Don't use the Windows PowerShell Integrated Scripting Environment (ISE).

  3. Run the following cmdlets:

    Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass

    .\TSS.ps1 -SDP Cluster

  4. Enter A for "Yes to All" for the execution policy change.

Note

  • The time to collect this script on a given system may vary. It depends on system speed, system size, the number of virtual machines, the amount of data in logs, and so on. Depending on these factors, the average collection time is between 30 and 90 minutes, or even longer, especially if no skip commands are used.
  • The collection is stored in a compressed file in the C:\MS_DATA folder. After a support case is created, this file can be uploaded to the secure workspace for analysis.

Optional parameters

Some parameters are optional to perform a quicker and more streamlined collection, which may help the script finish successfully if a certain section stops responding.

  • This cmdlet skips running the Best Practices Analyzer and makes the collection faster.

    .\TSS.ps1 -SDP Cluster -SkipSDPList skipBPA

  • This cmdlet skips some small collection items that may fail in a regular collection and makes the script more reliable.

    .\TSS.ps1 -SDP Cluster -SkipSDPList skipHang

  • This cmdlet skips some additional collection parameters that may not be needed.

    .\TSS.ps1 -SDP Cluster -SkipSDPList skipTS

  • This cmdlet skips testing Server Message Block (SMB) connectivity to any Cluster Shared Volumes (CSVs) in the failover cluster.

    .\TSS.ps1 -SDP Cluster -SkipSDPList skipCsvSMB

Note

You can combine multiple skip parameters with comma-separated items, such as the following example:

.\TSS.ps1 -SDP Cluster -SkipSDPList skipBPA,skipHang,skipTS,skipCsvSMB