Remote laptop disconnects from wireless network

This article helps troubleshoot an issue in which remote laptop disconnects from wireless network.

This issue may occur when a Remote Desktop client connects to a laptop computer by using an 802.1x wireless network. The laptop intermittently disconnects from the wireless network and doesn't automatically reconnect.

This is a known issue that occurs when the network authentication setting for the wireless network connection is User authentication.

To work around this issue, set the network authentication setting to User or computer authentication or Computer authentication.


To change the network authentication settings on a single computer, you may need to use the Network and Sharing Center control panel to create a new wireless connection with the new settings.

For a full description of how to configure wireless network settings using GPOs, see Configure Wireless Network (IEEE 802.11) Policies.