License Universal Print
Universal Print is included with commercial and educational Microsoft 365 and Windows 10 subscriptions, but can also be purchased as a standalone subscription.
Learn how to set up printers, give users access, and complete your first print job on the Onboarding to Universal Print page.
List of subscriptions that include Universal Print
Organizations that have one of the following subscriptions have licenses for Universal Print.
|Microsoft 365 Enterprise F3, E3, E5, A3, A5|
|Windows 10 Enterprise E3, E5, A3, A5|
|Microsoft 365 Business Premium|
|Universal Print (standalone)|
All users, including administrators, must be assigned one of the above licenses to use or configure Universal Print.
If you're having issues accessing Universal Print even though you have one of the above licenses, make sure at least one of them contains the Universal Print Service plan. To check whether a product license provides Universal Print access:
- Navigate to Azure Active Directory > Licenses > All products in Azure Portal
- Select a product in the list
- Navigate to "Service plan details" in the left navigation menu
- Check whether Universal Print is in the Service plan list
- If the Universal Print Service Plan is included with one or more of your product licenses, ensure that the appropriate licenses are assigned to users who need Universal Print access
It may take up to 24 hours to gain access to Universal Print after purchasing and assigning an eligible license. If you see Universal Print included with at least one of your licenses, and you still cannot access Universal Print after 24 hours, please contact support.
Universal Print standalone subscription
For customers without a subscription that includes Universal Print, the service can be licensed standalone. The standalone subscription does not come with, but requires, Azure Active Directory.
What's included with Universal Print?
Universal Print comes with a pool of print jobs that are available to all users who have a license. Each Universal Print license* includes 5 print jobs per month which are pooled. For example, a subscription with 1,000 licensed users will have 5,000 jobs per month available to all users. Unused print jobs expire at the end of each month.
*Student licenses that are provided through the Student Use Benefit program do not contribute additional print jobs to the pool. See the Product Terms for details about Students Use Benefits and Academic Programs.
A single printed document is counted as a single print job, regardless of the number of pages or number of copies printed. Attributes such as single vs. double sided or color vs. grayscale do not affect print job count. For example, 15 copies of a 10-page document sent to the printer is counted as a single print job.
A print job is only counted when it is completed. A job is considered completed when it is successfully delivered to a printer or acquired by a 3rd party service being used with Universal Print. It is counted even if it is not picked up from the printer by the user who may be using a secure release mechanism like badge release. If a failure occurred in the Universal Print service, the job is not counted.
Additional print volume
If your print usage will exceed the included capacity, additional print job volume is available to be added to your organization’s pool.
Some organizations print more than others on a monthly basis. Customers can increase their pool of print jobs by purchasing additional volume add-ons. Volume add-ons are available through all regular channels.
To view your total print volume, monitor usage, and know when you need to purchase additional volume, visit the Usage and Reports page in the Universal Print portal.
Print job volume is always pooled at the tenant level, regardless of whether they're included with a base license or purchased as an add-on. Multiple add-ons can be purchased to further increase the pool for all users.
For example, a tenant with 1,000 licenses and ten 500-job add-on packs will have a total of 10,000 print jobs available to users:
(1,000 licenses * 5 jobs per user per month) + (10 Add-ons * 500 jobs per month) = 10,000 jobs per month
Customers who don’t have a subscription that includes Universal Print can buy the standalone subscription for $4 per user per month. Standard discounts are applied for EDU customers.
Additional print volume can be purchased in quantities of 500 and 10,000 jobs. All add-ons are charged monthly with an annual commitment.
|Quantity||Price||EDU Discount (and Price)||Windows Offers||Microsoft 365 Offers|
To access education discounts, your tenant must have verified academic eligibility. The above prices are subject to change.
List of regions where Universal Print is available
Universal Print is deployed in Azure data centers within the following regions. For the best experience, users of the service should reside near one of these regions. To understand and configure where your data is stored, see Data storage in Universal Print.