Configure email and Viva Engage

Viva Engage connects to email in several ways: Viva Engage alerts users to new activity in conversations they follow by email, and users can subscribe to groups in email and post to conversations and groups by email. To make this work smoothly in your organization:

• Email admins are responsible for setting up email correctly.

• Viva Engage admins can customize the logo in email messages Viva Engage sends, and can require verification before users can post to Viva Engage by email.

• Users can choose the types of notifications they receive.

For information about when email notifications are sent, see email and push notifications.

Initial setup: Follow Microsoft 365 email best practices

Follow the best security practices in Microsoft 365 for Business. If these configurations aren't in place, users may be required to take extra steps to verify every message sent to Viva Engage by email.

Note

These email setting changes must be done by your internal email administrator. Viva Engage admins and support can't help configure your mail systems.

• See Microsoft 365 URLs and IP address ranges to find information about URL and IP Safe Recipients lists.

• When using Viva Engage through an email client, we recommended configuring SPF and/or DKIM within your email system. For details, see Microsoft Defender documentation.

Email settings admins control

Admins control the following settings:

• The logo on emails that Viva Engage sends to users.

• Whether all users have to confirm messages posted by email. For more information, see Configure your Viva Engage network.

Email settings users control

Users control what email notifications they receive.

Users can go to Viva Engage settings > Edit settings > Notifications and select which notifications to receive.

For more information, see Viva Engage email and push notifications.