Microsoft 365 Copilot adoption community in Viva Engage
Network admins and corporate communicators can enable a Viva Engage community specifically built to support adoption of Microsoft 365 Copilot. The Microsoft 365 Copilot adoption community makes it easier for users to ask questions, seek support from peers and IT admins, and learn best practices for Copilot.
Network admins and corporate communicators can access configuration settings through a discoverable banner in their home feed.
Note
The Microsoft 365 Copilot adoption community is only available in Viva Engage tenants that have Microsoft 365 Copilot licenses through one of the following service plans: Microsoft Copilot with Graph-grounded chat, Microsoft 365 Copilot in Productivity App, or Microsoft 365 Copilot in Microsoft Teams.
Configure your adoption community
You have two options for creating a Copilot adoption community in Viva Engage.
Accept the configuration presets to create a new community. The new community type includes onboarding prompts and a community template.
Apply the adoption features to an existing community. This option adds new features (setup checklist, suggested members and content, top Q&A, and conversation starters) to your community without impacting existing content and customizations.
Setup is similar to creating any other community, only simpler. The templatized community removes much of the work for setup and ongoing community management. At completion, the community includes a cover photo, description, and onboarding checklist. Admins can add customizations as needed.
Note
To create this community, Microsoft 365 Copilot licenses must be present on the tenant. However, those licenses don't need to be assigned to the network admin or corporate communicator who's setting up the community.
Explore tools to build membership, content, and engagement
The Copilot community experience includes the following features to help drive engagement. After the community is set up, most features can be disabled as needed.
Suggested content offers a quick way to introduce Copilot capabilities and has various quick tips and tricks available for members. All content is editable prior to posting. The suggested content here aligns with content you'll find in the Viva Amplify communications campaign, available through the Copilot Deployment Kit. Learn more here.
Conversation Starters help drive engagement between community members. Conversation starters for this community can't be edited initially, but they can be turned off in the Community settings.
Copilot writing assistance can help members write their posts. Availability for the Copilot writing assistant is controlled at the network level.
Top questions shows users the most commonly-asked questions in the community. Top questions appear in the right sidebar for quick reference.
Membership suggestion dynamically grows your community by suggesting new members as your organization allots or assigns Microsoft 365 Copilot licenses. This helps community admins bring the right people into the community to learn and share.
Fuel your Copilot adoption community with information resources
To help the community grow, upskill, and share knowledge, the Copilot adoption community admin can upload FAQs and other informational documents into the community through the Answers Intelligent Importer. Intelligent Importer leverages AI to generate question-and-answer pairs from the imported content, which you can review, edit, and then post. Learn how to use Intelligent Importer.
Features available by Viva Engage role
| Role | Features |
|---|---|
| Network admins |
|
| Corporate communicators |
|
| Microsoft 365 Copilot Adoption Community admin |
|
| Community members |
|
FAQ
Will I see this feature in my network?
The banner in the home feed shows up for all network admins and corporate communicators in Viva Engage tenants with Microsoft 365 Copilot licenses.
Will these features be available for other communities?
The ability to customize communities based on business objectives is being considered. Keep an eye on the public roadmap for more updates and dates.
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
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