Microsoft 365 sign-in for Viva Engage

Microsoft 365 sign-in lets users access Viva Engage with their Microsoft 365 identity. A single identity is preferable because:

• You can easily Manage Viva Engage users across their life cycle in Microsoft 365, in addition to managing Viva Engage administrators in Microsoft 365.

• Users can navigate between Viva Engage and Microsoft 365 without signing in under a separate username and password. From Microsoft 365 Copilot, users can quickly switch back and forth between Viva Engage and Microsoft 365 services such as Outlook, SharePoint sites, and OneDrive.

How it works

If a Microsoft 365 user visits Viva Engage for the first time from Microsoft 365 Viva Engage tries to connect their Microsoft 365 account to their existing Viva Engage account, if available. For the connection to be successful, the email addresses must match. When a user signs in with Microsoft 365, Viva Engage first tries to map the Microsoft 365 user's primary email, then proxy emails, and then the user principal name (UPN). If there are no matches, a new Viva Engage user is created.

If a user visits Viva Engage through https://engage.cloud.microsoft, Viva Engage checks whether the user successfully signs in to Microsoft 365 at least once. Doing so ensures the user has Microsoft 365 credentials, and keeps them from being locked out of the network if a Microsoft 365 deployment is underway.

If the user hasn't signed in to Microsoft 365, they can use their legacy Viva Engage identity to access Viva Engage. A delay of a few hours often occurs between the time the user successfully signs in and when Viva Engage detects it.

If you want to instantly use Microsoft 365 sign-in for Viva Engage, have users first sign in to Microsoft 365, and then access Viva Engage from the tile on the app launcher.

Note

Once a user connects and starts using Microsoft 365 sign-in for Viva Engage, they can no longer use their previous legacy Viva Engage identity to sign in. At this point, you manage the user lifecycle from Microsoft 365.

How do I enable Microsoft 365 sign-in for Viva Engage?

Viva Engage detects when a Microsoft Entra account exists for a user and uses the Microsoft 365 sign-in for Viva Engage. We strongly recommend that admins Enforce Microsoft 365 identity for Viva Engage users.

Enforce Microsoft 365 sign-in for all users in the network

You can enforce Microsoft 365 sign-in for Viva Engage for all users in the network, which disables the legacy Viva Engage identity (sign in with email and password). All users in the network must use Microsoft 365 accounts for sign-in. For more information, see Enforce office 365 identity for Viva Engage users.

Use Viva Engage with other Microsoft 365 services

Viva Engage integrates seamlessly with other services in Microsoft 365. For example, you can share Stream or Microsoft 365 Video and Group and share documents in Delve with other users using Viva Engage.

Frequently asked questions

Q: Can I access Microsoft 365 and Viva Engage on my phone with just one sign-in account?

A: Yes! Microsoft 365 identity can be used to access Viva Engage from any device or app. You can use it to access Viva Engage from the browser, from Viva Engage Embed, from non-Microsoft Viva Engage apps, and the Viva Engage apps for your phone/tablet. Use the same Microsoft 365 identity to access other Microsoft 365 services, such as OneDrive or Outlook.

Q: Do users have to do anything to make it work?

A: Your network users should immediately access Viva Engage with their Microsoft 365 identity. Doing so connects the Microsoft 365 identity to Viva Engage. Users should then sign in to Viva Engage again on all of their devices and apps.

Q: I'm using Microsoft 365 SSO and the Microsoft 365 sign-in for Viva Engage, so what happens if Microsoft 365 is federated with an on-premises environment?

A: The Microsoft 365 sign-in for Viva Engage automatically respects any Microsoft 365 federation setting.