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Viva Glint 360 Competencies and Reporting

This section covers Viva Glint 360s program competencies, survey guidance, report access and timing, and global reporting.

Important

The term "item" refers to any question or statement used in a survey.

What are competencies?

Competencies are a set of verifiable characteristics and skills that enable and improve the efficiency of performing work.

  • A Glint 360 cycle can include a maximum of 150 competencies. The typical number of competencies is in the range of 3-10.
  • Competencies can't be added or deleted once a cycle is live. Competency Name and Description are exclusions to this rule.
  • Only rating items can be mapped to competencies.
  • The Glint Manager 360 Program template includes 13 competencies mapped to rating items.
  • A cycle must have at least one competency-mapped item in order to move to Live status.

Develop a competency model which is relevant to the success criteria for your organization.

  • Collect information on what are considered success behaviors.
  • Draft critical behavioral statements.
  • Validate the competency model by comparing 360 results to desired business outcomes.
  • Repeat this process for each major demographic.

Competencies & Reporting setup sections

From the admin Configuration dashboard, select 360 Feedback Programs. Cycle Settings is found on a new or existing cycle page.

Screenshot of how to enter Competencies & Reporting setup.

Competencies section

In Cycle Settings, select Competencies & Reporting. The Competencies section shows the number of items mapped to each competency.

Screenshot of the Competencies & Reporting page.

Question mapping

To maximize the reporting experience, map all ratings items to at least one competency. Although a competency can map to more than one rating item, a rating item can map to only one competency.

Customize a competency and map it to an item

  1. Select the Competency to be customized or mapped.
  2. If desired, edit the values to the Competency Name and Competency Description fields. This text is used in your reports.
  3. Select at least one item to map to the competency. To search for an item, enter the item label in the Search Question field.
  4. Select Save Changes.

Procedure to map a competency to an item that is already mapped to another competency:

  1. Go to the unwanted competency and remove its mapping to your item.
  2. Select Save Changes.
  3. Return to the other competency to map the item.

Important

Repeat this procedure until all competencies are mapped to at least one item

Add a competency

To add a competency to a cycle:

  1. Select + Add Competency. The Add Competency panel opens.

  2. Assign values to the Competency Name and Competency Description fields. This text is used in reports.

  3. Select at least one item to map to the competency.

  4. Select Save Changes.

    Screenshot of the Add Competency panel.

Remove a competency

To remove a competency from a cycle:

  1. Hover over the competency to be removed.
  2. Select the trash can symbol.
  3. Select Delete in the confirmation dialog box.

Survey guidance section

Glint offers standard survey and report guidance templates.

  1. Toggle Survey Guidance to ON to open the Select Resource dropdown menu.

  2. Key in 360 in the search bar to access Glint standard templates. We recommend using 360 _Survey_Guidance for the Survey Guidance.

  3. To review and edit this guidance, navigate to Content Resources on your admin dashboard. Update as desired.

    Screenshot of the dropdown menu to select guidance in Cycle Settings.

Report access & timing section

In this section 360 admins determine whether subjects, coaches, or managers receive access to a subject's report and choose the timing. 

Procedure:

  1. To allow access to 360 feedback, toggle the subject, coach, or manager access to On.

  2. Toggle subject, coach, and manager access to Manually, Immediately, or number of days from the dropdown menu.

    • Manual release: An admin releases reports at an individual level or using the bulk report release feature.
    • Immediate release: A report access email is automatically sent when the 360 cycle closes.
    • 1-14 days: A report access email is sent based on the selected number of days after the cycle closes.

    Screenshot of the Report Access & Timing window in Cycle Settings.

Changes can be made during a live cycle, but changes don't apply to reports already released.

Global Reporting Guidance section

In this section, provide help content for how to process and read 360 feedback. Glint offers standard program and report guidance templates.

  1. Toggle Global Reporting Guidance to ON to reveal the Select a content resource menu.

  2. Key in 360 in the search bar to access the standard templates.

    Screenshot of the search bar for choosing resource guidance.

    Tip

    We recommend using 360 _Report Guidance for the Global Reporting Guidance.