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Copilot in Viva Glint uses prompts to:
- Identify key themes by summarizing comments
- Summarize comments by demographics
- Summarize comments by survey items
- Identify what actions your employees are asking for
- Summarize non-English comments
What is a Copilot prompt? A Copilot prompt is a specific instruction or query provided by the user to guide Copilot in generating relevant responses, summaries, or content based on the given input. Essentially, it helps Copilot understand what you need and tailor its output accordingly.
Manager process for reviewing feedback results
| Task 1 | Where to find it |
|---|---|
| Review your scores on the Viva Glint Team Summary dashboard before jumping directly into Copilot. Consider:
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Manager Team Summary dashboard 
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| Task 2 | Where to find it |
|---|---|
Review the Strengths & Opportunities section on the Viva Glint Team Summary dashboard to understand strengths to celebrate and opportunity areas to improve upon.
|
Strengths & Opportunities section of Team Summary 
|
| Task 3 | Where to find it |
|---|---|
| Ask Copilot in Viva Glint to dive deeper to uncover insights around your areas of interest. Examples of Copilot prompts:
|
Copilot button 
|
Quick tips for Copilot prompts
| Recommendation | Benefit | |
|---|---|---|
|
Browse ready-to-use prompts. | The prompt guide suggests questions to start your exploration. |
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Experiment writing your own prompts. | Try using prompts on different topics, survey items, and demographic groups. Rephrase comments or words that didn’t work right away. |
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Be specific in prompt writing. | Copilot reacts best to detailed prompts. |
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Bundle requests into a single prompt. Ask multi-step prompts to build to an anticipated follow-up question. | Copilot can't summarize its own summary! |
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Deep dive into a specific follow-up topic. | From the summary, choose one or two insights to ask Copilot for more information. |
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Keep queries to Viva Glint data. | Copilot in Viva Glint doesn't access data beyond what's on your dashboard. |
Important need-to-knows
| Know this as you work with Copilot | Details |
|---|---|
| Copilot functions as a chatbot. | Choosing the Copilot symbol opens a Copilot pane for you to interact with. |
| Prompt to get the most relevant summary results. | Include specific question titles, demographic attributes, prescriptive comments, or other available report filters in your prompt. |
| The prompt character limit is 250 characters. | You see a character countdown as you add your prompt. |
| Copilot only summarizes up to 8,000 comments. | If you have more than 8,000 comments, consider finding a more specific theme to study. Choose one highlight from the summary and ask Copilot to supply more specific comments. |
| Copilot can't summarize its own summary! | Once a summary is generated, follow-up asks need to drill down on themes in the summary. |
| Copilot is embedded within the existing reporting flow. | Within any report, a new window opens so you can look at comments in that report. Copilot uses the applied filters to your report. |
| Copilot only saves within a current user session. | To save the summary, highlight the content, select Save, and copy to a document. |
| Copilot can't compare comments between employee groups or surveys. | Yet! |
Prompt starters
Try using these ideas to generate prompts that work for you. Fill in your own attributes, filters, survey names, survey items, or employee names where the examples have square brackets.
- Summarize all comments for me.
- What are employees saying at my organization?
- Provide [three] actions based on the comments from my employees.
- Provide a summary of the comment themes.
- What are the top [five] topics from the comments?
- What are employees saying that is positive about the organization?
- Provide [three] actions based on comments from my employees for the [item name] item?
- Find comments from employees in the [department name] who worked at the company for [less than one year].
- Show feedback from employees [aged 50+] about our [onboarding] program.
- Tell me what people are saying about [wellbeing] at work.
- Show comments related to [career development].
- Tell me what employees in [APAC] are saying about [work-life balance].
- What is the difference between comments on the [Recommend] question and comments on the [Engagement] question? Show sample comments.
- What are the reasons [Engagement] scores have improved? Show sample comments.
Deep-dive example
Prompt: Summarize the "Microsoft Viva People Success Elements." Then suggest a few concrete actions for me, as a Department Manager, to improve my employee engagement score. Please use the comments in the [date/name] survey.
Consider changes and fast follows:
- Swap Viva People Success Elements to your organization's core values and then ask Copilot to generate concrete actions based upon that statement to improve engagement scores.
- Choose one highlight from the summary and ask Copilot to drill down on that theme, taking more from those specific comments.
Suggested prompts for specific comment summarization
Fill in your own attributes, filters, survey names, or employee names where the examples have square brackets. Filters must be set for Copilot to use them. Choose filters from the attributes in the dropdown menu at the top of each report page.
| Topic | Prompt |
|---|---|
| Comment summarization / filter | What are people in the [Marketing] department saying about the [item]? |
| Comment summarization / with Viva Insights integration enabled | Find comments from employees who work [20+ after hours a week.] Show feedback on [manager support] from [employees with less than 10 minutes of 1:1 time per week]. |
| Diversity and Inclusion | What are the common concerns raised by [group] in [engineering] regarding workplace [inclusion]? State the top three themes of the comments for question/item [number 2]. |
| Performance and Productivity | What feedback do employees give about the current [performance evaluation] process? Are there any recurring themes in comments from [high-performing teams]? |
| Retention and Turnover | What reasons do employees give for considering [leaving the company]? Provide me [three comments] from [long-tenured employees]. |
| Leadership and Management | What are the common themes in feedback about [senior leadership?] How do employees perceive the effectiveness of their managers? |
| Work Environment and Culture | What are the main concerns employees have about [the current work environment]? Summarize the top 2 comment themes around [company culture] from question/item [number 4] from [managers]. |
Find more detailed information
How managers use Microoft 365 Copilot in Viva Glint