Address Viva Glint access issues as a manager

Microsoft Viva Glint survey programs allow your organization to collect data and listen to feedback about how happy employees are at work. As a manager, you may occasionally encounter unexpected connection or maintenance messages when trying to view results for your team. Use this guidance to determine how to address access issues.

Access Viva Glint

To access your Viva Glint dashboard, use one of the following links to log in based on the region that your organization sits in.  

• US - http://app.us1.glint.cloud.microsoft
• EU - http://app.eu1.glint.cloud.microsoft

Phased and Live survey access

During a live Viva Glint survey, your Glint admin team often gives managers access to past survey results only. Live survey results access is usually restricted to admins and HR only. Learn more.

Monthly maintenance

To strive for consistent improvement, Viva Glint undergoes monthly maintenance to release new features, enhancements, and fixes. If when attempting to access your results, you’re presented with a maintenance message, revisit your dashboard the following day.

No Viva Glint access

If you’re presented with a message stating that you don’t have access, your organization didn't grant you access to the Viva Glint application. Reach out to your Glint admin to confirm if you should be granted access to Viva Glint.

No user role assigned

If you see a Welcome to Viva Glint message but don’t have access to any results, you aren't in a User Role to access reports in Viva Glint. Reach out to your Glint admin to confirm and have your User Role membership updated if needed.

No results access

If you see a message in your dashboard that indicates that there aren’t enough respondents to see results, it can mean that:

• There aren’t enough respondents to view results (usually at least five respondents are required to protect confidentiality).
  • Select the View Guide for Smaller Teams link to view guidance on small team results.
  • If your organization uses Broader Team Insights, view a summary of your manager’s team results.
• You aren't granted access to a segment of data to view results. Contact your Glint admin to confirm if your data access needs to be updated.

Incorrect team information

If recent team changes don’t appear in your Viva Glint dashboard, it may mean that the HR data in place before a survey launched wasn’t up to date. For example, if some employees joined your team and this change doesn't show in your dashboard, contact your Glint admin to confirm whether they can process an update to your results data.

Connection issue

If you see a message indicating that a connection can’t be made to the Glint service, there's likely an issue with matching your information between the Viva Glint application and Microsoft Entra ID. Contact your Glint or Entra admin to confirm that your data matches between systems.