Edit

Share via

Configure help and support

  • Article

As an organization administrator, you can configure help and support resources for users in your organization. These resources will appear in the help section for users:

Screenshot that shows the help menu button to access help resources.

On selecting the ‘Contoso help’ menu item, users will see the help and support options configured by organization administrators.

Screenshot that shows Help resources available for your organization members.

How to configure help and support

To configure the help and support options, go to Admin Dashboard -> Settings tab -> Help and support setting and enable support using the toggle.

Screenshot that shows how to Enable help and support using this toggle.

On enabling the configuration, you'll be able to:

  1. Change the menu item name, which will appear in the help menu. Default is “{your org name} help”.

  2. You can also update the tooltip text to something more suitable if necessary. This can guide your users on when to use these resources.

  3. Add help and support resources. These can be of two types:

    a. Links – you can add links to an MS Teams channel, ticketing system or other help resources. You can specify a name to describe what the users should expect in the link.

    b. Contacts – You can specify the contact's name or description. You can add email, phone number, or any other kind of contact information. Use comma to separate different kinds of contact information, so that they'll appear in different lines. You can add up to five lines for a contact.

    Screenshot that shows how to use the dropdown to add help and support resources for your organization.

As you make the changes, you'll be able to see a live preview of how it will appear to the users.

Screenshot that shows how to enter the contact information and see the preview of how it will appear.

You can add multiple links and contacts.

Screenshot that shows how to add multiple contacts.

On saving, the menu will start appearing in the help section for users of your organization.

Disable help and support

You can use the toggle to disable help and support resources configured by you. You'll be shown a prompt to confirm. On confirmation, the help resources configured by you will disappear from the help menu for all users in the organization.

Screenshot that shows how to disable help and support using this toggle.

Note

You'll lose the configuration once you disable help and support.