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Null values after filtering the Teams channel metric

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Important

This article is for the legacy Workplace Analytics app and does not reflect functionality available on the updated Viva Insights platform. Access current documentation for Viva Insights advanced insights here: advanced insights documentation.

In the Teams channels metric, you can filter by a property called "Interaction type." Workplace Analytics doesn't restrict which values for "Interaction type" you can pick, but certain values will only result in null values for all employees in the query:

  • Channel messages sent where Interaction type = "Reaction" or "Channel visit"
  • Channel message hours, After hours channel message hours, or Working hours channel message hours where Interaction type = "Reaction"

For more information about the Teams channels metric, refer to Advanced insights metric filters