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My Cases and Support workspace overview

The My Cases and Support workspace provides a seamless partner support experience to engage with Microsoft. This development will focus on digital assistance, self-serve capabilities, and improving productivity and process efficiency. The My Cases and Support workspace will provide the following to partners:

  1. A unified view for cases raised by VL partners
  2. Help and support across the VL lifecycle

Additional capabilities and enhancements will be available in the next phases.

Workspace location

My Cases & Support is on the Microsoft Volume Licensing Central homepage under Workspace. Select this tile to open the page.
Screenshot showing the Volume Licensing Central home page

The My Cases & Support page shows Active Cases, the Action Required, and the Rejected Cases. You can also add new cases on this page or use the Search functionality.
Screenshot showing the My Cases & Support page 1