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Windows 365 Switch known issues

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This page lists recent known issues with Windows 365 Switch.

Support for only one Cloud PC

Currently, Windows 365 Switch only supports one Switch-enabled Cloud PC. The user is automatically signed into the first available Switch-supported Cloud PC from the list of Cloud PCs assigned to the user. Using Switch, the user can choose which Cloud PC to sign in to by selecting the ellipses (...) > choose the Cloud PC > Add to Task view. Only one Cloud PC can be added to Task view at a time.

Remove or replace stale Cloud PC from task view

If your task view has a Cloud PC that you can no longer have access, you can remove and replace that Cloud PC.

Troubleshooting steps:

  1. Uninstall Windows App.
  2. Reinstall Windows App.
  3. Use Windows App Add to task view button on the Cloud PC you want to add.

Limited gestures

Some gestures aren't supported in the Cloud PC, like three finger gestures to change app or four finger gesture to bring up the Task view and show the desktop. These gestures instead get triggered on the physical device. Other than these gestures, all the usual Windows 11 gestures are supported.

Bluetooth and hardware settings can't be managed from the Cloud PC

Cloud PCs lack hardware components like bluetooth adapters. Users can't change it from the Cloud PC Settings app or quick Settings.

Troubleshooting steps:

Users must switch back to their physical device and change the settings in the Settings app.

Reconnect button not working

If the Reconnect option in the disconnect message dialog is used, reconnecting might not work as expected or may result in an unusable Cloud PC session.

Troubleshooting steps:

Let the disconnect complete and then launch a new connection using Task view.

After selecting a Cloud PC from the Task view, users might be prompted to sign in using their account credentials. In some builds of Windows, after providing the credentials, the user might not be returned to the Cloud PC connection.

Troubleshooting steps:

Select the Task view button for the Cloud PC again. The connection continues in the background. The user should be connected to their Cloud PC within a few minutes.

Local PC missing from Cloud PC task view bar

If the local PC is missing from the Cloud PC's task view bar, the Azure Virtual Desktop (HostApp) might be out of date.

Troubleshooting steps:

Uninstall and reinstall the Azure Virtual Desktop (HostApp) app from the Microsoft Store.

Next steps

Troubleshooting