General Tips for Blue Screens


This topic is for programmers. If you are a customer whose system has displayed a blue screen with a bug check code, see Troubleshoot blue screen errors.

Note   If you are an IT professional or support agent, see this article for additional information, Troubleshoot "blue screen" or Stop error problems before you contact Microsoft Support.

If your computer stops working and displays a blue screen, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. To learn more about the information that is displayed, such as the faulting driver name, see Blue Screen Data.