Troubleshoot File Server Resource Manager
This article lists common issues that you might encounter when using File Server Resource Manager.
Applies to: Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2
Note
A good troubleshooting option is to look for event logs that have been generated by File Server Resource Manager. All event log entries for File Server Resource Manager can be found in the Application event log under the source SRMSVC.
I don't receive e-mail notifications
Cause: The e-mail options haven't been configured or have been configured incorrectly.
Solution: On the E-mail Notifications tab, in the File Server Resource Manager Options dialog box, verify that the SMTP server and default e-mail recipients have been specified and are valid. Send a test e-mail to confirm that the information is correct and that the SMTP server that is used to send the notifications is working properly. For more information, see Configure E-Mail Notifications.
I only receive one e-mail notification, even though the event that triggered that notification happened several times in a row
Cause: When a user attempts several times to save a file that is blocked or to save a file that exceeds a quota threshold, and there's an e-mail notification configured for that file screening or quota event, only one e-mail is sent to the administrator over a 60-minute period by default. This prevents an abundance of redundant messages in the administrator's e-mail account.
Solution: On the Notification Limits tab, in the File Server Resource Manager Options dialog box, you can set a time limit for each of the notification types: e-mail, event log, command, and report. Each limit specifies a time period that must pass before another notification of the same type is generated for the same issue. For more information, see Configure Notification Limits.
My storage reports keep failing and little or no information is available in the Event Log regarding the source of the failure
Cause: The volume where the reports are being saved may be corrupted.
Solution: Run chkdsk
on the volume and try generating the reports again.
My File Screening Audit reports don't contain any information
Cause: One or more of the following may be the cause:
- The auditing database isn't configured to record file screening activity.
- The auditing database is empty (that is, no file screening activity has been recorded).
- The parameters for the File Screening Audit report aren't selecting data from the auditing database.
Solution: On the File Screen Audit tab, in the File Server Resource Manager Options dialog box, verify that the Record file screening activity in the auditing database check box is selected.
- For more information about recording file screening activity, see Configure File Screen Audit.
- To configure default parameters for the File Screening Audit report, see Configure Storage Reports.
- To edit report parameters for scheduled report tasks or on-demand reports, see Storage Reports Management.
The "Used" and "Available" values for some of the quotas I have created don't correspond to the actual "Limit" setting
Cause: You may have a nested quota, where the quota of a subfolder derives a more restrictive limit from the quota of its parent folder. For example, you might have a quota limit of 100 megabytes (MB) applied to a parent folder and a quota of 200 MB applied separately to each of its subfolders. If the parent folder has a total of 50 MB of data stored in it (the sum of the data stored in its subfolders), each of the subfolders will list only 50 MB of available space.
Solution: Under Quota Management, select Quotas. In the Results pane, select the quota entry that you're troubleshooting. In the Actions pane, select View Quotas Affecting Folder, and then look for quotas that are applied to the parent folders. This will allow you to identify which parent folder quotas have a lower storage limit setting than the quota you have selected.
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