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Privacy policy and support info

Privacy policy

You are responsible for ensuring your app complies with privacy laws and regulations, and for providing a valid privacy policy, if required.

In this section, you must indicate whether or not your app accesses, collects, or transmits any personal information. If you answer Yes, a privacy policy is required. Otherwise, it is optional.

If you already have a privacy policy hosted on your domain, you can directly provide that link. Otherwise, you can also provide the privacy policy text directly. The Store will use this privacy policy content for all the markets where your product is published.

A screenshot showing the privacy policy options for a developer.

To help you determine if your app requires a privacy policy, review the App Developer Agreement and the Microsoft Store Policies.

Note

Microsoft doesn't provide a default privacy policy for your app. Likewise, your app is not covered by any Microsoft privacy policy.

Support info

This section lets you provide info to help customers understand more about your app and how to get support.

A screenshot of the Properties section where you can provide support info for your app.

Website

Recommended

Enter the URL of the web page for your app. This URL must point to a page on your own website, not your app's web listing in the Store. This field is optional but recommended.

Support contact info

Recommended

Enter the URL of the web page where your customers can go for support with your app, or an email address that customers can contact for support. We recommend including this info for all submissions, so that your customers know how to get support if they need it. Note that Microsoft does not provide your customers with support for your app.

Phone number and address info

Enter Phone number, Address, Apartment / Suite, City, State / Province, Country and Postal code so customers can reach out to you in case of any concern or dispute.

Important

Businesses / Company accounts offering products in France market need to ensure to provide this info for compliance with France Consumer Protection Laws and Regulations 2023 - 2024. This is optional for individual developers.