Edit

Windows 10 upgrade error codes

  • Article

Applies to:   Windows 10

Note

This is a 400 level topic (advanced).

For IT professionals, check more information in Resolve Windows 10 upgrade errors.

If the upgrade process isn't successful, Windows Setup will return two codes:

  1. A result code: The result code corresponds to a specific Win32 or NTSTATUS error.
  2. An extend code: The extend code contains information about both the phase in which an error occurred, and the operation that was being performed when the error occurred.

For example, a result code of 0xC1900101 with an extend code of 0x4000D will be returned as: 0xC1900101 - 0x4000D.

Note

If only a result code is returned, this can be because a tool is being used that was not able to capture the extend code. For example, if you are using the Windows 10 Upgrade Assistant then only a result code might be returned.

Tip

If you are unable to locate the result and extend error codes, you can attempt to find these codes using Event Viewer. For more information, see Windows Error Reporting.

Result codes

A result code of 0xC1900101 is generic and indicates that a rollback occurred. In most cases, the cause is a driver compatibility issue. To troubleshoot a failed upgrade that has returned a result code of 0xC1900101, analyze the extend code to determine the Windows Setup phase, and see the Resolution procedures section later in this article.

The following set of result codes is associated with Windows Setup compatibility warnings:

Result code Message Description
0xC1900210 MOSETUP_E_COMPAT_SCANONLY Setup didn't find any compat issue
0xC1900208 MOSETUP_E_COMPAT_INSTALLREQ_BLOCK Setup found an actionable compat issue, such as an incompatible app
0xC1900204 MOSETUP_E_COMPAT_MIGCHOICE_BLOCK The migration choice selected isn't available (ex: Enterprise to Home)
0xC1900200 MOSETUP_E_COMPAT_SYSREQ_BLOCK The computer isn't eligible for Windows 10
0xC190020E MOSETUP_E_INSTALLDISKSPACE_BLOCK The computer doesn't have enough free space to install

A list of modern setup (mosetup) errors with descriptions in the range is available in the Resolution procedures section in this article.

Other result codes can be matched to the specific type of error encountered. To match a result code to an error:

  1. Identify the error code type as either Win32 or NTSTATUS using the first hexadecimal digit:

    8 = Win32 error code (ex: 0x80070070)
    C = NTSTATUS value (ex: 0xC1900107)

  2. Write down the last four digits of the error code (ex: 0x80070070 = 0070). These digits are the actual error code type as defined in the HRESULT or the NTSTATUS structure. Other digits in the code identify things such as the device type that produced the error.

  3. Based on the type of error code determined in the first step (Win32 or NTSTATUS), match the four digits derived from the second step to either a Win32 error code or NTSTATUS value using the following links:

Examples:

  • 0x80070070
    1. Based on the "8", this is a Win32 error code.
    2. The last four digits are 0070, so look up 0x00000070 in the Win32 error code table.
    3. The error is:

      ERROR_DISK_FULL

  • 0xC1900107
    1. Based on the "C", this is an NTSTATUS error code.
    2. The last four digits are 0107, so look up 0x00000107 in the NTSTATUS value table.
    3. The error is:

      STATUS_SOME_NOT_MAPPED

Some result codes are self-explanatory, whereas others are more generic and require further analysis. In the examples shown above, ERROR_DISK_FULL indicates that the hard drive is full and extra room is needed to complete Windows upgrade. The message STATUS_SOME_NOT_MAPPED is more ambiguous, and means that an action is pending. In this case, the action pending is often the cleanup operation from a previous installation attempt, which can be resolved with a system reboot.

Extend codes

Important

Extend codes reflect the current Windows 10 upgrade process, and might change in future releases of Windows 10. The codes discussed in this section apply to Windows 10 version 1607, also known as the Anniversary Update.

Extend codes can be matched to the phase and operation when an error occurred. To match an extend code to the phase and operation:

  1. Use the first digit to identify the phase (ex: 0x4000D = 4).
  2. Use the last two digits to identify the operation (ex: 0x4000D = 0D).
  3. Match the phase and operation to values in the tables provided below.

The following tables provide the corresponding phase and operation for values of an extend code:

Extend code: phase

Hex Phase
0 SP_EXECUTION_UNKNOWN
1 SP_EXECUTION_DOWNLEVEL
2 SP_EXECUTION_SAFE_OS
3 SP_EXECUTION_FIRST_BOOT
4 SP_EXECUTION_OOBE_BOOT
5 SP_EXECUTION_UNINSTALL

Extend code: operation

Hex Operation
0 SP_EXECUTION_OP_UNKNOWN
1 SP_EXECUTION_OP_COPY_PAYLOAD
2 SP_EXECUTION_OP_DOWNLOAD_UPDATES
3 SP_EXECUTION_OP_INSTALL_UPDATES
4 SP_EXECUTION_OP_INSTALL_RECOVERY_ENVIRONMENT
5 SP_EXECUTION_OP_INSTALL_RECOVERY_IMAGE
6 SP_EXECUTION_OP_REPLICATE_OC
7 SP_EXECUTION_OP_INSTALL_DRIVERS
8 SP_EXECUTION_OP_PREPARE_SAFE_OS
9 SP_EXECUTION_OP_PREPARE_ROLLBACK
A SP_EXECUTION_OP_PREPARE_FIRST_BOOT
B SP_EXECUTION_OP_PREPARE_OOBE_BOOT
C SP_EXECUTION_OP_APPLY_IMAGE
D SP_EXECUTION_OP_MIGRATE_DATA
E SP_EXECUTION_OP_SET_PRODUCT_KEY
F SP_EXECUTION_OP_ADD_UNATTEND
Hex Operation
10 SP_EXECUTION_OP_ADD_DRIVER
11 SP_EXECUTION_OP_ENABLE_FEATURE
12 SP_EXECUTION_OP_DISABLE_FEATURE
13 SP_EXECUTION_OP_REGISTER_ASYNC_PROCESS
14 SP_EXECUTION_OP_REGISTER_SYNC_PROCESS
15 SP_EXECUTION_OP_CREATE_FILE
16 SP_EXECUTION_OP_CREATE_REGISTRY
17 SP_EXECUTION_OP_BOOT
18 SP_EXECUTION_OP_SYSPREP
19 SP_EXECUTION_OP_OOBE
1A SP_EXECUTION_OP_BEGIN_FIRST_BOOT
1B SP_EXECUTION_OP_END_FIRST_BOOT
1C SP_EXECUTION_OP_BEGIN_OOBE_BOOT
1D SP_EXECUTION_OP_END_OOBE_BOOT
1E SP_EXECUTION_OP_PRE_OOBE
1F SP_EXECUTION_OP_POST_OOBE
20 SP_EXECUTION_OP_ADD_PROVISIONING_PACKAGE

For example: An extend code of 0x4000D, represents a problem during phase 4 (0x4) with data migration (000D).

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.

More information