LINEAGENTSTATEEX_ Constants
The LINEAGENTSTATEEX_ constants describe the state of an agent on an address.
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LINEAGENTSTATEEX_BUSYACD
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The agent is busy handling a call routed from an ACD queue.
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LINEAGENTSTATEEX_BUSYINCOMING
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The agent is busy handling an incoming call that was not transferred to the agent from an ACD queue in which the agent is logged in.
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LINEAGENTSTATEEX_BUSYOUTGOING
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The agent is busy handling an outgoing call, such as one routed from a predictive dialing queue.
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LINEAGENTSTATEEX_NOTREADY
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The agent is logged in, but occupied with a task other than serving a call (such as on a break). No additional calls should be routed to the agent.
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LINEAGENTSTATEEX_READY
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The agent is ready to accept calls.
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LINEAGENTSTATEEX_RELEASED
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The agent has been released, probably because they logged off.
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LINEAGENTSTATEEX_UNKNOWN
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The agent state is currently unknown, but may become known later. This can be a transitional state when a line or address is first opened.
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Requirements
| Requirement | Value |
|---|---|
| TAPI version |
Requires TAPI 2.2 |
| Header |
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