lineCreateAgentSessionA function (tapi.h)
The lineCreateAgentSession function creates a new AgentSession object. It generates a LINE_PROXYREQUEST message to be sent to a registered proxy function handler, referencing a LINEPROXYREQUEST structure of type LINEPROXYREQUEST_CREATEAGENTSESSION.
Syntax
LONG lineCreateAgentSessionA(
HLINE hLine,
HAGENT hAgent,
LPCSTR lpszAgentPIN,
DWORD dwWorkingAddressID,
LPGUID lpGroupID,
LPHAGENTSESSION lphAgentSession
);
Parameters
hLine
Handle to the line device.
hAgent
Identifier of the agent for whom the session is to be created.
lpszAgentPIN
Pointer to a null-terminated Unicode string containing the agent PIN or password. Used when working with legacy ACD systems that require a separate PIN for each session created (or group logged into). With an ACD system that uses the operating system's user login for authentication, lpszAgentPIN is set to NULL.
dwWorkingAddressID
Identifier of the address on which the agent will receive calls for this session.
lpGroupID
Pointer to a GUID that identifies the group for which the session is being created.
lphAgentSession
Handle to the created agent session, returned by the ACD proxy. It is the responsibility of the agent handler proxy application to generate and maintain uniqueness of these identifiers.
Return value
Returns a request identifier if the asynchronous operation starts; otherwise, the function returns one of the following error values:
LINEERR_INVALLINEHANDLE, LINEERR_INVALPARAM, LINEERR_NOMEM, LINEERR_OPERATIONFAILED, LINEERR_OPERATIONUNAVAIL, LINEERR_RESOURCEUNAVAIL, LINEERR_UNINITIALIZED.
Remarks
Note
The tapi.h header defines lineCreateAgentSession as an alias which automatically selects the ANSI or Unicode version of this function based on the definition of the UNICODE preprocessor constant. Mixing usage of the encoding-neutral alias with code that not encoding-neutral can lead to mismatches that result in compilation or runtime errors. For more information, see Conventions for Function Prototypes.
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi.h |
| Library | Tapi32.lib |
| DLL | Tapi32.dll |