AGENT_EVENT enumeration (tapi3.h)

The AGENT_EVENT enum describes agent events. The ITAgentEvent::get_Event method returns a member of this enum to indicate the type of agent event that occurred.

Syntax

typedef enum AGENT_EVENT {
  AE_NOT_READY = 0,
  AE_READY,
  AE_BUSY_ACD,
  AE_BUSY_INCOMING,
  AE_BUSY_OUTGOING,
  AE_UNKNOWN
} ;

Constants

AE_NOT_READY Value: 0 The agent is unable to handle calls.
AE_READY The agent is able to handle calls.
AE_BUSY_ACD The agent is active handling an ACD call.
AE_BUSY_INCOMING The agent is active handling an incoming non-ACD call.
AE_BUSY_OUTGOING The agent is active handling an outgoing non-ACD call.
AE_UNKNOWN Unknown state.

Requirements

Requirement	Value
Header	tapi3.h (include Tapi3.h)

See also

ITAgentEvent::get_Event

ITCallNotificationEvent