Resolved issues in Windows 10, version 1809 and Windows Server 2019
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Resolved issues
| Summary | Originating update | Status | Date resolved |
|---|---|---|---|
| Issue with Kerberos requests on domain controllers may cause LSASS memory leaks This issue affects on-premises and cloud-based Active Directory DCs after installing the March 2024 security update | OS Build 17763.5576 KB5035849 2024-03-12 | Resolved KB5037425 | 2024-03-25 11:00 PT |
| Printer names and icons might be changed and HP Smart app automatically installs In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax. | N/A | Resolved | 2023-12-22 15:53 PT |
| Devices with locale set to Croatia might not utilize the expected currency This can affect applications which retrieve the device's currency for purchases or other transactions | N/A | Resolved KB5032196 | 2023-11-14 10:00 PT |
| You might receive an error with apphelp.dll from apps using DirectX After installing KB5019980 or later updates, devices with older Intel graphics drivers might encounter issues. | OS Build 17763.3650 KB5019966 2022-11-08 | Resolved KB5029247 | 2023-08-08 10:00 PT |
Issue details
March 2024
Issue with Kerberos requests on domain controllers may cause LSASS memory leaks
| Status | Originating update | History |
|---|---|---|
| Resolved KB5037425 | OS Build 17763.5576 KB5035849 2024-03-12 | Resolved: 2024-03-25, 11:00 PT Opened: 2024-03-20, 18:39 PT |
Following installation of the March 2024 security update, released March 12, 2024 (KB5035849), Local Security Authority Subsystem Service (LSASS) may experience a memory leak on domain controllers (DCs). This is observed when on-premises and cloud-based Active Directory Domain Controllers service Kerberos authentication requests.
Extreme memory leaks may cause LSASS to crash, which triggers an unscheduled reboot of underlying domain controllers (DCs).
Note: This issue does not occur on Home devices. It affects only environments in organizations using some Windows Server platforms.
Resolution: This issue was resolved in the out-of-band (OOB) update KB5037425, which is only available via the Microsoft Update Catalog. We strongly recommend you do not apply the March 2024 security update on DCs and install KB5037425 instead. As this is a cumulative update, you do not need to apply any previous update before installing KB5037425. To install this update, search for KB5037425 in the Microsoft Update Catalog. The OOB update can then be manually imported to Windows Server Update Services (WSUS) and Configuration Manager. For guidance, see WSUS and the Microsoft Update Catalog.
If you manage update catalogs in Configuration Manager, please check the section Import updates. If you with you work with software update synchronization in Configuration Manager, review the steps on Import updates from the Microsoft Update Catalog. For more information about the Microsoft Update Catalog, visit Microsoft Update Catalog - FAQs.
Important: This update (KB5037425) is not available from Windows Update and will not install automatically.
Affected platforms:
- Client: None
- Server: Windows Server 2022; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2
December 2023
Printer names and icons might be changed and HP Smart app automatically installs
| Status | Originating update | History |
|---|---|---|
| Resolved | N/A | Resolved: 2023-12-22, 15:53 PT Opened: 2023-12-04, 18:46 PT |
Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution.
Symptoms can include the following:
- Some Windows devices are installing the HP Smart app.
- Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed.
- Double clicking on a printer displays the on-screen error "No tasks are available for this page".
Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.
Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023. In addition to this tool, a critical troubleshooter is being gradually rolled out to all affected Home and non-managed business devices. Critical troubleshooting happens automatically in the background and won’t get in the way of using your device. To learn more about critical and recommended troubleshooters, see Keep your device running smoothly with recommended troubleshooting.
If you need support to resolve this issue, go to https://support.microsoft.com/contactus, and select Windows.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
February 2023
Devices with locale set to Croatia might not utilize the expected currency
| Status | Originating update | History |
|---|---|---|
| Resolved KB5032196 | N/A | Resolved: 2023-11-14, 10:00 PT Opened: 2023-02-23, 13:22 PT |
The correct default currency might not display or be used in Windows devices which have locale set to Croatia. This can affect applications which retrieve the device's currency for purchases or other transactions.
Earlier this year, Croatia joined the Eurozone, changing its currency from the Kuna to Euro. Windows Locale data for Croatia will be updated for this change in the short term.
Workaround: Changing the currency in Windows can help. This can be accomplished via the Windows Control Panel.
- Open the "Windows Region" settings. This can be done in one of the following ways:
- Open "Control Panel" from the start menu and select "Change date, time, or number formats" under "Clock and Region"
- On your keyboard, press and hold the Windows key, then press the letter R. This will open the "Run" window. Type INTL.CPL into the Open field,
- In the Region settings, choose one of the 2 locales for Croatia:
- Croatian (Bosnia & Herzegovina)
- Croatian (Croatia)
- In this same window, click the "Additional settings" button. Once there, click the "Currency" tab.
- Change the currency symbol from "KN" to Euro, "€"
Additional information can be seen here: Currency formatting - Globalization | Microsoft Learn.
Manually changing currency might also be an option in some applications. Although this won't change the device’s default currency, this could allow usage of the application with the desired currency preference. Some applications might not allow this manual change. Please view the settings and documentation for your applications.
Resolution: This issue was resolved in updates released November 14, 2023 (KB5032196) and later. We recommend installing the latest security updates for your device.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2
You might receive an error with apphelp.dll from apps using DirectX
| Status | Originating update | History |
|---|---|---|
| Resolved KB5029247 | OS Build 17763.3650 KB5019966 2022-11-08 | Resolved: 2023-08-08, 10:00 PT Opened: 2023-02-08, 15:49 PT |
After installing KB5019966 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed.
Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments.
Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly.
Resolution: This issue was resolved in KB5029247.
Affected platforms:
- Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019
- Server: Windows Server 2022
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