Resolved issues in Windows 10, version 21H2

Find information on recently resolved issues for Windows 10, version 21H2. To find a specific issue, use the search function on your browser (CTRL + F for Microsoft Edge). For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates.


Resolved issues

SummaryOriginating updateStatusDate resolved
Printer names and icons might be changed and HP Smart app automatically installs
In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax.
N/A

Resolved
2023-12-22
15:53 PT
The October 2023 security update might fail to install
Some Windows 10 devices might initially display progress, but then fail to complete.
OS Build 19044.3570
KB5031356
2023-10-10
Resolved
KB5032189
2023-11-14
10:00 PT
Apps deployed via ClickOnce might prompt for installation when opened
Apps which were deployed using ClickOnce might begin to prompt for installation even though they're already installed.
OS Build 19044.3324
KB5029244
2023-08-08
Resolved
KB5031356
2023-10-10
10:00 PT
Start menu, Windows Search and UWP apps might have issues opening
Affected devices have apps installed which integrate with Windows, Microsoft Office, or Microsoft Outlook.
N/A

Resolved
KB5028166
2023-07-11
10:00 PT
You might receive an error with apphelp.dll from apps using DirectX
After installing KB5019980 or later updates, devices with older Intel graphics drivers might encounter issues.
OS Build 19044.2251
KB5019959
2022-11-08
Resolved
KB5026361
2023-05-09
10:00 PT
When using Outlook, opening links in emails might display an error
Office updates released July 11, 2023 introduce this behavior by design due to the new security protections
N/A

Resolved
2023-07-25
18:26 PT
Microsoft Outlook and some apps might not open
32-bit apps from Microsoft or third-parties might fail to open with certain security software installed.
OS Build 19044.3086
KB5027215
2023-06-13
Resolved External
2023-06-28
17:36 PT
Saving or copying files might intermittently fail
You might receive an error or files might intermittently fail to save or copy, especially to network shares.
OS Build 19044.2788
KB5023773
2023-03-21
Resolved
KB5027215
2023-06-13
10:00 PT
Domain join processes may fail with error "0xaac (2732)"
This might be encountered when an account was created by a different identity than the one used to join the domain
OS Build 19044.2130
KB5018410
2022-10-11
Resolved
KB5023696
2023-03-14
10:00 PT

Issue details

December 2023

Printer names and icons might be changed and HP Smart app automatically installs

StatusOriginating updateHistory
Resolved N/A

Resolved: 2023-12-22, 15:53 PT
Opened: 2023-12-04, 18:46 PT

Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution.

Symptoms can include the following:

  1. ​​Some Windows devices are installing the HP Smart app.
  2. ​​Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed.
  3. ​Double clicking on a printer displays the on-screen error "No tasks are available for this page".

Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.

Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023. In addition to this tool, a critical troubleshooter is being gradually rolled out to all affected Home and non-managed business devices. Critical troubleshooting happens automatically in the background and won’t get in the way of using your device. To learn more about critical and recommended troubleshooters, see Keep your device running smoothly with recommended troubleshooting.

If you need support to resolve this issue, go to https://support.microsoft.com/contactus, and select Windows.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
  • ​Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012

October 2023

The October 2023 security update might fail to install

StatusOriginating updateHistory
Resolved KB5032189OS Build 19044.3570
KB5031356
2023-10-10
Resolved: 2023-11-14, 10:00 PT
Opened: 2023-10-13, 10:33 PT

Microsoft has received reports of an issue where Windows updates released October 10, 2023 (KB5031356) fail to install. Devices might initially display progress, but then fail to complete installation.

Based on our reports, some of the most common errors being encountered is Error 8007000D (ERROR_INVALID_DATA). This error can be found from the Windows Update view under System settings, by selecting Update History.

For additional guidance on quality update install errors, see Troubleshoot problems updating Windows.

Resolution: This issue was resolved in updates released November 14, 2023 (KB5032189) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. If you install an update released November 14, 2023 or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue.

If necessary, the following manual steps can be used to speed up the recovery:

  1. ​Run command Prompt as Administrator. To do this, you can open the Start menu and type 'cmd'. From the right-side panel of the search results, select the option 'Run as administrator'
  2. ​In the window that opens, type the following to execute a restore command: Dism /online /cleanup-image /RestoreHealth
  3. ​Wait for it to complete successfully, then close the windows. You can now search for updates again from the Windows Updates from the Settings view.

The Windows Updates settings view can always be found by opening the Start menu and typing 'Windows Updates'. Then select 'Check for updates' from the search results.

If you are using an update released before November 14, 2023 (KB5032189), and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>. For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

Please note that it might take up to 48 hours for the resolution to propagate automatically to consumer devices and non-managed business devices.

Affected platforms:

  • ​Client: Windows 10, version 22H2; Windows 10, version 21H2

August 2023

Apps deployed via ClickOnce might prompt for installation when opened

StatusOriginating updateHistory
Resolved KB5031356OS Build 19044.3324
KB5029244
2023-08-08
Resolved: 2023-10-10, 10:00 PT
Opened: 2023-08-13, 18:39 PT

After installing KB5029244 or later updates, apps which were deployed using ClickOnce might begin to prompt for installation even when the ClickOnce apps are already installed and marked as “trusted”.

Workaround: To temporarily workaround the issue, uninstall the impacted ClickOnce Application and reinstall the application again.

Resolution: This issue was resolved in updates released October 10, 2023 (KB5031356) and later. After installing KB5031356 or later updates, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue. If you are using an update released before October 10, 2023, and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>.

For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue.

Affected platforms:

  • ​Client: Windows 10, version 22H2; Windows 10, version 21H2
  • ​Server: None

July 2023

When using Outlook, opening links in emails might display an error

StatusOriginating updateHistory
Resolved N/A

Resolved: 2023-07-25, 18:26 PT
Opened: 2023-07-25, 18:14 PT

When clicking on links in emails in Microsoft Outlook, you might receive an error message with the text “Something unexpected went wrong with this URL”. Opening links in emails on Microsoft Outlook may also display an error stating "Microsoft Office has identified a potential security concern. This location may be unsafe."

As a result of Microsoft Office security hardening changes, hyperlinks which contain fully-qualified domain name (FQDN) or IP address will display this message. This is due to protections released July 11, 2023.

Please note: This behavior is caused by a protection update in Outlook released July 11, 2023. It is not caused by Windows Updates.

Resolution: These messages are displayed as part of recent Office security changes. Details can be seen in KB article Outlook blocks opening FQDN and IP address hyperlinks after installing protections for Microsoft Outlook Security Feature Bypass Vulnerability released July 11, 2023.

In order to ensure continued access to files on FQDN or IP address paths, add those URLs to the Trusted Sites zone in accordance with Windows guidance. An Intranet site is identified as an Internet site when you use an FQDN or an IP address. This can be accomplished with the following steps:

  1. ​Open the "Internet Properties" settings. This can be done in one of the following ways:
    1. ​Open "Control Panel" from the start menu and select "Internet Options" under "Network and Internet"
    2. ​On your keyboard, press and hold the Windows key, then press the letter S. In the search dialog that appears, type "Internet Properties" and select the first result.
  2. ​Click the Security tab, then select Trusted Sites.
  3. ​Under "Add this website to the zone", add the URL, UNC, FQDN path that you want to allow. For example, add: file://server.usa.corp.com

Note: If the entry you wish to add does not explicitly start with ‘https:’, you must first uncheck the ‘Require server verification (https) for all sites in this zone’ checkbox before it can be saved.

This workaround can also be deployed via group policy. See policy: \\Windows Components\Internet Explorer\Internet Control Panel\Security Page\Site to Zone Assignment List on the Group Policy Search site.

For additional information see the respective CVEs below.

  • ​MSRC CVE-2023-33151: Microsoft Outlook Spoofing Vulnerability
  • ​MSRC CVE-2023-35311: Microsoft Outlook Security Feature Bypass Vulnerability 
  • KB5002427: Description of the security update for Outlook 2016: July 11, 2023 (KB5002427)
  • KB5002432: Description of the security update for Outlook 2013: July 11, 2023 (KB5002432) 

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2
  • ​Server: None

June 2023

Microsoft Outlook and some apps might not open

StatusOriginating updateHistory
Resolved ExternalOS Build 19044.3086
KB5027215
2023-06-13
Last updated: 2023-06-28, 17:36 PT
Opened: 2023-06-28, 17:14 PT

After installing KB5027215 or later updates on Windows devices with certain antivirus, antimalware or security software installed, you might not be able to open Microsoft or third-party apps. Some known affected apps are Microsoft Outlook and other Microsoft Office apps. This issue only occurs with 32-bit apps running on 64-bit Windows with Trellix Endpoint Security version earlier than 35.31.25. When attempting to open an affected app, Event Log indicates an access violation with the error "module is unknown". This issue is not likely to be encountered by consumers using Windows devices in their home.

Resolution: This issue has been resolved by Trellix in Endpoint Security Agent (HX) 35.31.25 and later. If you are experiencing this issue with other security software installed or after installing the latest version of Trellix Endpoint Security Agent, please contact customer support of the security software you are using.

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2
  • ​Server: Windows Server 2022

May 2023

Saving or copying files might intermittently fail

StatusOriginating updateHistory
Resolved KB5027215OS Build 19044.2788
KB5023773
2023-03-21
Resolved: 2023-06-13, 10:00 PT
Opened: 2023-05-24, 10:32 PT

After installing KB5023773 or later updates, you might have intermittent issues saving, or copying, or attaching files using 32-bit apps which are large address aware and using the CopyFile API. Windows devices are more likely to be affected by this issue when using some commercial/enterprise security software which uses extended file attributes. We are not receiving reports that copying files using File Explorer is affected, but CopyFile API used within apps might be affected. Microsoft Office apps such as Microsoft Word or Microsoft Excel are only affected when using 32-bit versions and you might receive the error, "Document not saved." This issue is unlikely to be experienced by consumers using Windows devices in their home or on non-managed comercial device. Note: Apps are not affected by this issue if they are 64-bit or 32-bit and NOT large address aware.

Workaround: To mitigate the issue, you can attempt to save or copy again. Since the issue is intermittent, it is likely to succeed on a subsequent try. Important: If the resolution below does not resolve intermittent save or copy issues in your environment, then you might be experiencing a different issue with similar symptoms.

Resolution: This issue was resolved in updates released June 13, 2023 (KB5027215) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. If you install an update released June 13, 2023 or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue. If you are using an update released before June 13, 2023, and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. 

Enterprise-managed devices that have installed an affected update and have encountered this issue can resolve it by installing and configuring a special Group Policy. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>.

For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue.

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2
  • ​Server: None

February 2023

You might receive an error with apphelp.dll from apps using DirectX

StatusOriginating updateHistory
Resolved KB5026361OS Build 19044.2251
KB5019959
2022-11-08
Resolved: 2023-05-09, 10:00 PT
Opened: 2023-02-08, 15:49 PT

After installing KB5019959 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed.

Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments.

Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly.

Resolution: This issue was resolved in KB5026361.

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10 Enterprise LTSC 2019
  • ​Server: Windows Server 2022

January 2023

Start menu, Windows Search and UWP apps might have issues opening

StatusOriginating updateHistory
Resolved KB5028166N/A

Resolved: 2023-07-11, 10:00 PT
Opened: 2023-01-24, 09:47 PT

The Start menu, Windows search, and Universal Windows Platform (UWP) apps might not work as expected or might have issues opening. Affected Windows devices might have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, or Microsoft Outlook or Outlook Calendar. An example of an app affected by this issue is ClickShare. The underlying Issue is not caused by the installation of an update to Windows and might be exposed by an update to an affected app.

Workaround: To mitigate this issue, you can uninstall apps which integrate with Windows, Microsoft Office, Microsoft Outlook or Outlook Calendar. Updates to affected apps or guidance from the developer of the app might also be available. If you are using ClickShare by Barco, please see Symptom: Start Menu and other shell components fail when Apps including Barco's ClickShare access Office APIs and Unresponsive Windows taskbar or user shell folder permissions issues with ClickShare App Calendar integration.

Resolution: This issue was resolved in KB5028166.

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2
  • ​Server: None

October 2022

Domain join processes may fail with error "0xaac (2732)"

StatusOriginating updateHistory
Resolved KB5023696OS Build 19044.2130
KB5018410
2022-10-11
Resolved: 2023-03-14, 10:00 PT
Opened: 2022-10-27, 15:53 PT

Domain join operations might intentionally fail with error "0xaac (2732): NERR_AccountReuseBlockedByPolicy" and text "An account with the same name exists in Active Directory. Re-using the account was blocked by security policy."

This issue originates with the October 2022 security updates (KB5018410) which introduced some hardening changes enabled by default for domain join. Please see KB5020276 - Netjoin: Domain join hardening changes to understand the new designed behavior.

Affected scenarios include some domain join or re-imaging operations where a computer account was created or pre-staged by a different identity than the identity used to join or re-join the computer to the domain.

Home users of Windows are unlikely to experience this issue.

 

Resolution: This issue was resolved in updates released March 14, 2023 (KB5023696) or later. Please see KB5020276 to understand the newly re-designed behavior. We have added information about a new Allowlist policy for trusted computer account creators to this KB.

Affected platforms:

  • ​Client: Windows 11, version 22H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1
  • ​Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2

Report a problem with Windows updates

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