Resolved issues in Windows 11, version 23H2

Find information on recently resolved issues for Windows 11, version 23H2. To find a specific issue, use the search function on your browser (CTRL + F for Microsoft Edge). For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.


Resolved issues

SummaryOriginating updateStatusDate resolved
Compatibility issues with Intel Smart Sound Technology drivers and Windows 11
Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen.
N/A

Resolved External
2024-04-12
15:36 PT
The February 2024 security update might fail to install
Some users reported the update’s download stops at 96% and fails to install on Windows 11 versions 22H2 and 23H2.
OS Build 22621.3155
KB5034765
2024-02-13
Resolved
KB5035853
2024-03-12
10:00 PT
Desktop icons might move unexpectedly between monitors
This issue is only observed if you are using more than one monitor when attempting to use Copilot in Windows.
N/A

Resolved
2024-02-08
17:03 PT
Microsoft received reports about issues connecting to Wi-Fi networks
We have confirmed this issue was caused by KB5032288 and KB5033375, released in December 2023
OS Build 22621.2792
KB5032288
2023-12-04
Resolved
KB5034123
2024-01-09
10:00 PT
Printer names and icons might be changed and HP Smart app automatically installs
In most cases, it is possible to use the printer for printing jobs and other features such as copy, scan, or fax.
N/A

Resolved
2023-12-22
15:53 PT
Narrator might not start if installing Windows 11, version 23H2 via ISO or media
This is only observed when using ISO or physical discs to install this Windows version
N/A

Resolved
2023-12-22
15:11 PT
Devices with locale set to Croatia might not utilize the expected currency
This can affect applications which retrieve the device's currency for purchases or other transactions
N/A

Resolved
KB5031455
2023-10-31
10:00 PT

Issue details

February 2024

The February 2024 security update might fail to install

StatusOriginating updateHistory
Resolved KB5035853OS Build 22621.3155
KB5034765
2024-02-13
Resolved: 2024-03-12, 10:00 PT
Opened: 2024-02-26, 12:58 PT

Windows 11 devices attempting to install the February 2024 security update, released February 13, 2024 (KB5034765), and the non-security preview update, released February 29, 2024 (KB5034848), might face issues during the update process. The installation might fail when the update's download reaches 96% of completion, and the device might roll back to the previous update installed.

Resulting from this error, the following message might be displayed:

  • ​“Something didn’t go as planned. No need to worry – undoing changes. Please keep your computer on”.

This issue might be reflected in the Windows Event Viewer with error code ‘0x800F0922’.

Resolution: This issue was resolved in updates released March 12, 2024 (KB5035853) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one.

If you are using an update released before March 12, 2024, and have this issue, you can resolve it by applying the workaround listed below.

Workaround:

This issue can be prevented by deleting the hidden folder C:\$WinREAgent. A restart might be required. After following these steps, installing the February 2024 security update should succeed.  

Below are two possible ways to delete the C:\$WinREAgent folder.

1) Manually delete the folder: To delete a hidden folder in Windows 11, you need to first make the folder visible and then delete it.

  1. Open File Explorer from the Taskbar, or by pressing Windows key + E.
  2. ​Click on the three-dotted icon and select Options.
  3. ​Go to the View tab and select the Show hidden files, folders, and drives option. Click the OK button to save the change.
  4. ​Now, you should be able to see the hidden folder C:\$WinREAgent in File Explorer. Right-click the hidden folder C:\$WinREAgent and select Delete.

2) Run a script to delete the folder:

  1. ​Open the start menu and type command prompt.
  2. ​From the results displayed at the right side of the start menu, select ‘Run as administrator’.
  3. ​On the command prompt, type the command rd /s /q "C:\$WinREAgent" and press enter.
  4. ​If no message is displayed, it means the command has succeeded and the folder has been deleted. You can proceed to close the command prompt window.
    1. ​Note that a message is only displayed if an error was encountered. In this case, we recommend deleting the folder manually.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 11, version 22H2
  • ​Server: None

December 2023

Microsoft received reports about issues connecting to Wi-Fi networks

StatusOriginating updateHistory
Resolved KB5034123OS Build 22621.2792
KB5032288
2023-12-04
Resolved: 2024-01-09, 10:00 PT
Opened: 2023-12-18, 20:49 PT

Microsoft has received reports of an issue in which some Wi-Fi adapters might not connect to some networks after installing KB5032288. We have confirmed this issue was caused by KB5032288 and KB5033375. As reported, you are more likely to be affected by this issue if you are attempting to connect to an enterprise, education, or public Wi-Fi network using 802.1x authentication. This issue is not likely to occur on home networks.

Resolution: This issue was resolved in updates released January 9, 2024 (KB5034123) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one. If you install an update released January 9, 2024 (KB5034123) or later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue. If you are using an update released before January 9, 2024, and have this issue, you can resolve it by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>.

For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.

Group Policy downloads with Group Policy name:

Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue. You will also need to restart your device(s) to apply the group policy setting.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 11, version 22H2
  • ​Server: None

Printer names and icons might be changed and HP Smart app automatically installs

StatusOriginating updateHistory
Resolved N/A

Resolved: 2023-12-22, 15:53 PT
Opened: 2023-12-04, 18:46 PT

Some issues related to printer configurations are being observed on Windows devices. Microsoft is investigating this issue and coordinating with partners on a solution.

Symptoms can include the following:

  1. ​​Some Windows devices are installing the HP Smart app.
  2. ​​Printers may show LaserJet M101-M106 model information regardless of their manufacturer. Printer icons might also be changed.
  3. ​Double clicking on a printer displays the on-screen error "No tasks are available for this page".

Note: Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax. Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.

Resolution: You can resolve this issue by downloading and executing one of the files listed in the article KB5034510 Printer Metadata Remediation Tool – December 2023. In addition to this tool, a critical troubleshooter is being gradually rolled out to all affected Home and non-managed business devices. Critical troubleshooting happens automatically in the background and won’t get in the way of using your device. To learn more about critical and recommended troubleshooters, see Keep your device running smoothly with recommended troubleshooting.

If you need support to resolve this issue, go to https://support.microsoft.com/contactus, and select Windows.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 11, version 21H2; Windows 10, version 22H2; Windows 10, version 21H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
  • ​Server: Windows Server 2022; Windows Server, version 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012

November 2023

Desktop icons might move unexpectedly between monitors

StatusOriginating updateHistory
Resolved N/A

Resolved: 2024-02-08, 17:03 PT
Opened: 2023-11-30, 17:09 PT

Windows devices using more than one (1) monitor might experience issues with desktop icons moving unexpectedly between monitors or other icon alignment issues when attempting to use Copilot in Windows (in preview).

To prevent users from encountering this issue, Copilot in Windows might not be available on devices that have been used or are currently being used in a multimonitor configuration. You might also not be able to update to Windows 11, version 23H2 as we have applied a compatibility hold on devices encountering this issue.

If your organization is using Windows Update for Business reports, the safeguard ID is 47615939.

Resolution: This issue was resolved on the service-side for Windows 11, version 23H2 and Windows 11, version 22H2 on devices with updates released January 9, 2024 or later. Non-managed consumer Windows devices with no other compatibility hold should now have Copilot for Windows available. The safeguard hold has been removed as of February 7, 2024. Eligible Windows 10 and Windows 11 devices with no other safeguards should now be able to upgrade to Windows 11, version 23H2. Please note, it can take up to 48 hours before the update to Windows 11, version 23H2 is offered. Restarting your device might help it offer faster. Note: Managed devices in your environment that have been used or are currently being used in a multimonitor configuration will not yet have Copilot for Windows available.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2
  • ​Server: None

Narrator might not start if installing Windows 11, version 23H2 via ISO or media

StatusOriginating updateHistory
Resolved N/A

Resolved: 2023-12-22, 15:11 PT
Opened: 2023-11-22, 11:15 PT

When using physical media or disc images (ISO) to install Windows 11, version 23H2 (also referred to as the Windows 11 2023 Update) on a device, Microsoft Narrator may not start.

Narrator is commonly initialized using keyboard commands, such as Ctrl + Windows key + Enter. Although Narrator is present in Windows when the installation process begins, it might open in an unresponsive state when initialized using any method.

Please note this issue does not occur when Windows 11, version 23H2 is installed using Windows Update on a device which is already running Windows 10 or Windows 11. This issue only occurs when physical media or ISOs are used for this installation and Narrator is only affected while the installation process is taking place. It should continue to work as expected once the installation is completed.

Resolution: Starting December 19, 2023, a new file is available to create an installation media to update to Windows 11, version 23H2. The new media does not encounter this issue and contains the December 2023 security update. It is available for download at the Software Download page for Windows 11 in the section “Download Windows 11 Disk Image (ISO) for x64 devices”. Guidance on installation can also be found at this site. 

IT administrators and users also have the option to sign in to their subscription on the Visual Studio Subscriptions portal to download the new media. You can also access the new media on the Volume Licensing Service Center (VLSC) starting December 21, 2023.

Affected platforms:

  • ​Client: Windows 11, version 23H2
  • ​Server: None

February 2023

Devices with locale set to Croatia might not utilize the expected currency

StatusOriginating updateHistory
Resolved KB5031455N/A

Resolved: 2023-10-31, 10:00 PT
Opened: 2023-02-23, 13:22 PT

The correct default currency might not display or be used in Windows devices which have locale set to Croatia. This can affect applications which retrieve the device's currency for purchases or other transactions. 

Earlier this year, Croatia joined the Eurozone, changing its currency from the Kuna to Euro. Windows Locale data for Croatia will be updated for this change in the short term.

Workaround: Changing the currency in Windows can help. This can be accomplished via the Windows Control Panel.

  1. ​Open the "Windows Region" settings. This can be done in one of the following ways:
    1. ​Open "Control Panel" from the start menu and select "Change date, time, or number formats" under "Clock and Region"
    2. ​On your keyboard, press and hold the Windows key, then press the letter R. This will open the "Run" window. Type INTL.CPL into the Open field,
  2. ​In the Region settings, choose one of the 2 locales for Croatia:
    1. Croatian (Bosnia & Herzegovina)
    2. Croatian (Croatia)
  3. ​In this same window, click the "Additional settings" button. Once there, click the "Currency" tab.
  4. ​Change the currency symbol from "KN" to Euro, ""

Additional information can be seen here: Currency formatting - Globalization | Microsoft Learn.

Manually changing currency might also be an option in some applications. Although this won't change the device’s default currency, this could allow usage of the application with the desired currency preference. Some applications might not allow this manual change. Please view the settings and documentation for your applications.

Resolution: This issue was resolved in KB5031455 and later updates.

Affected platforms:

  • ​Client: Windows 11, version 23H2; Windows 10, version 22H2; Windows 11, version 21H2; Windows 10, version 21H2; Windows 10, version 20H2; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB
  • ​Server: Windows Server 2022; Windows Server, version 20H2; Windows Server, version 1809; Windows Server 2019; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2

November 2021

Compatibility issues with Intel Smart Sound Technology drivers and Windows 11

StatusOriginating updateHistory
Resolved ExternalN/A

Last updated: 2024-04-12, 15:36 PT
Opened: 2021-11-15, 16:40 PT

Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) on Intel 11th Gen Core processors and Windows 11. Windows 11 devices with the affected Intel SST driver might receive an error with a blue screen. The affected driver is named Intel® Smart Sound Technology (Intel® SST) Audio Controller under System Devices in Device Manager and is found with the file name 'IntcAudioBus.sys'. If this file is version 10.29.0.5152 or 10.30.0.5152, this issue can occur.

Only devices with both an Intel 11th Gen Core processors and an Intel SST driver version of 10.29.0.5152 or 10.30.0.5152 are affected by this issue.

To safeguard your upgrade experience, we have applied a compatibility hold on Windows 10 devices which have Intel SST driver versions 10.29.0.5152 or 10.30.0.5152. This will prevent those devices from being offered any version of Windows 11. If your organization is using Update Compliance, the safeguard IDs are:

  • ​Windows 11, version 21H2: 36899911
  • ​Windows 11, version 22H2: 41291788
  • ​Windows 11, version 23H2: 49561482

Resolution: Devices which are encountering this issue will need to install newer versions of the Intel® SST Audio Controller drivers prior to updating to Windows 11. The issue is resolved by updating the Intel® Smart Sound Technology drivers to version 10.30.00.5714 and later, or 10.29.00.5714 and later. Please note that later versions of this driver might refer to only the last part of the version number. For the purpose of addressing this issue, 10.30.x versions are not newer than 10.29.x versions.

For most users, updated drivers can be installed via Windows update by checking for Windows updates on your device. This is the preferred method of installing these and other drivers. If your device still encounters this safeguard hold 48 hours after updating your drivers, it's possible drivers for this Audio Controller haven't been developed for your specific device hardware configuration. In this case, you will need to contact your device manufacturer (OEM) for more information on the necessary drivers. Microsoft works to make the latest compatible drivers available under Windows Update whenever developers have released them.

IT admins in organizations where devices are managed can refer to the following resources to deploy drivers using one of these tools:

Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the upgrade to Windows 11 is offered. We recommend that you do not attempt to manually upgrade using the 'Update now' button or the Media Creation Tool until you have performed the necessary driver updates.

Affected platforms:

  • ​Client: Windows 11, version 23H2, Windows 11, version 22H2; Windows 11, version 21H2

Report a problem with Windows updates

To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.

Need help with Windows updates?

Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.

For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.

View this site in your language

This site is available in 11 languages: English, Chinese Traditional, Chinese Simplified, French (France), German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, and Spanish (Spain). All text will appear in English if your browser default language is not one of the 11 supported languages. To manually change the display language, scroll down to the bottom of this page, click on the current language displayed on the bottom left of the page, and select one of the 11 supported languages from the list.