Windows 11, version 23H2 known issues and notifications
Find information on known issues and the status of the Windows 11, version 23H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X (formerly Twitter) for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| CrowdStrike issue impacting Windows endpoints causing an error message CrowdStrike issue impacting Windows endpoints causing an error message on a blue screen. | N/A | Mitigated | 2024-07-19 07:30 PT |
| Photos app might fail to start when BlockNonAdminUserInstall is enabled This issue might be observed after device updates the Photos app to version 2024.11050.29009.0 from the Microsoft store | N/A | Resolved | 2024-07-17 13:49 PT |
| The June 2024 preview update might impact applications using Windows Update APIs This issue primarily impacts script callers using Windows Update Agent API to manage Windows Updates. | OS Build 22621.3810 KB5039302 2024-06-25 | Mitigated | 2024-07-12 10:21 PT |
| Taskbar might not load after installing the June 2024 preview update This issue is only expected to occur in Windows N editions or if the ‘Media Features’ is turned off in Windows Features | OS Build 22621.3810 KB5039302 2024-06-25 | Resolved KB5040442 | 2024-07-09 10:06 PT |
| The June non-security preview update might cause devices to restart repeatedly This issue is more likely to affect devices utilizing virtual machines and nested virtualization features | OS Build 22621.3810 KB5039302 2024-06-25 | Resolved KB5040442 | 2024-07-09 10:06 PT |
Issue details
July 2024
CrowdStrike issue impacting Windows endpoints causing an error message
| Status | Originating update | History |
|---|---|---|
| Mitigated | N/A | Last updated: 2024-07-19, 07:30 PT Opened: 2024-07-19, 07:30 PT |
CrowdStrike issue impacting Windows endpoints causing an error message on a blue screen
Workaround:
To mitigate this issue, follow these steps:
- Start Windows into Safe Mode or the Windows Recovery Environment.
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
- Locate the file matching “C-00000291*.sys”, and delete it.
- Restart the device.
- Recovery of systems requires a Bitlocker key in some cases.
For Windows Virtual Machines running on Azure follow the mitigation steps in Azure status
Additional details from CrowdStrike are available here: Statement on Windows Sensor Update - CrowdStrike Blog
The June 2024 preview update might impact applications using Windows Update APIs
| Status | Originating update | History |
|---|---|---|
| Mitigated | OS Build 22621.3810 KB5039302 2024-06-25 | Last updated: 2024-07-12, 10:21 PT Opened: 2024-07-12, 10:04 PT |
After installing the June 2024 Windows preview update, released June 25, 2024 (KB5039302) and later updates, you might face issues using Windows Update Agent API (WUA) from your script (PowerShell, VBScript, etc.) while searching for Windows updates. Due to this issue, you might get an empty result when querying the properties of IUpdate objects present in the IUpdateCollection and error code 0x8002802B (TYPE_E_ELEMENTNOTFOUND) when calling methods on the object from your script.
Organizations using Windows Automatic Updates are not impacted by this issue. Home users of Windows using Home or Pro editions are unlikely to face this issue as their devices are managed using Windows Automatic Updates that doesn't run into this issue.
Resolution:
This issue is resolved using Known Issue Rollback (KIR). IT administrators can resolve this issue by installing and configuring the special Group Policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>.
For information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback.
Group Policy downloads with Group Policy name:
- Download for Windows 11, versions 23H2 and 22H2 - Windows 11 22H2 KB5039302 240711_20301 Known Issue Rollback
Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue. You will also need to restart your device(s) to apply the group policy setting. Note that the Group Policy will temporarily disable the change causing the script issue.
Next Steps: We are working to include the resolution in a future Windows update. Once the update with the resolution is released, organizations will not need to install and configure this Group Policy to address this issue.
Affected platforms:
- Client: Windows 11 version 23H2, Windows 11 version 22H2
- Server: None
June 2024
Photos app might fail to start when BlockNonAdminUserInstall is enabled
| Status | Originating update | History |
|---|---|---|
| Resolved | N/A | Resolved: 2024-07-17, 13:49 PT Opened: 2024-06-18, 10:14 PT |
If your device has updated the Microsoft Photos app from the Windows store on or after June 4, 2024 (version 2024.11050.29009.0 and above), you might face issues starting the application. On launching the app, it might display a spinning circle, after which it might disappear. If you have the Procmon monitoring tool installed in your device, this error might display as Access Denied error on Process Exit (‘Exit Status: -2147024891’).
This issue is most likely to occur if you have enabled either the Prevent non-admin users from installing packaged Windows apps policy or its Configuration Service provider (CSP) equivalent policy, BlockNonAdminUserInstall.
Users with Windows Home edition are unlikely to experience this issue, as the policies which may cause this issue to happen are less likely to be applied in home environments.
Resolution:
This issue was resolved by Photos app version 2024.11070.15005.0 and newer, released to the Microsoft Store on July 17, 2024. Windows devices will automatically download the updated Photos application over the following weeks without user or admin interaction. You can also download the latest version of the Photos application immediately either by visiting the Microsoft Photos app page or by selecting Get updates option from the Microsoft Store.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2
- Server: None
Taskbar might not load after installing the June 2024 preview update
| Status | Originating update | History |
|---|---|---|
| Resolved KB5040442 | OS Build 22621.3810 KB5039302 2024-06-25 | Resolved: 2024-07-09, 10:00 PT Opened: 2024-06-28, 13:14 PT |
After installing the June 2024 Windows preview update (KB5039302), released June 25, 2024, you are likely to face issues with the Taskbar. This issue is only expected to occur if you are using a Windows N edition device or if you turn off the ‘Media Features’ via Control Panel->Programs-> Programs and Features -> Turn Windows features on or off. N editions of Windows include the same functionality as other editions of Windows, except for media-related technologies, Windows Media Player, and certain preinstalled media apps.
You might not be able to view or interact with the Taskbar after logging in to your device once the update is installed. Other applications like File Explorer, Desktop and Settings will continue to work.
Resolution: This issue was resolved by Windows updates released July 9, 2024 (KB5040442), and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one.
Affected platforms:
- Client: Windows 11 version 23H2, Windows 11 version 22H2
- Server: None
The June non-security preview update might cause devices to restart repeatedly
| Status | Originating update | History |
|---|---|---|
| Resolved KB5040442 | OS Build 22621.3810 KB5039302 2024-06-25 | Resolved: 2024-07-09, 10:00 PT Opened: 2024-06-26, 19:25 PT |
After installing updates released June 26, 2024 (KB5039302), some devices might fail to start. Affected systems might restart repeatedly and require recovery operations in order to restore normal use.
This issue is more likely to affect devices utilizing virtual machines tools and nested virtualization features, such as CloudPC, DevBox, Azure Virtual Desktop. We are investigating to determine the precise conditions under which this issue can trigger.
Availability of this update via Windows Update and Windows Update for Business was paused for a couple of days, but is being resumed today for most devices. This update offering is now paused only for devices affected by the issue. As a result, this update might not be offered to Hyper-V virtual machines running on hosts that utilize certain processor types.
Users of Windows Home edition are less likely to experience this issue, as virtualization is less common in home environments.
Resolution: This issue was resolved in updates released July 9, 2024 (KB5040442) and later. We recommend you install the latest security update for your device. It contains important improvements and issue resolutions, including this one.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2
- Server: None
Report a problem with Windows updates
To report an issue to Microsoft at any time, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app.
Need help with Windows updates?
Search, browse, or ask a question on the Microsoft Support Community. If you are an IT pro supporting an organization, visit Windows release health on the Microsoft 365 admin center for additional details.
For direct help with your home PC, use the Get Help app in Windows or contact Microsoft Support. Organizations can request immediate support through Support for business.
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