Windows 11, version 24H2 known issues and notifications
Find information on known issues and the status of the Windows 11, version 24H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| Task Manager’s menu shows apps and processes with zero count This issue is observed when the "Group by Type" view is enabled after installing the October 2024 preview update. | OS Build 26100.2161 KB5044384 2024-10-24 | Investigating | 2024-10-30 12:54 PT |
| Disk Cleanup might incorrectly report space available for cleanup Despite cleaning up files, the application might display an incorrect estimate of space still available for cleanup | N/A | Mitigated | 2024-10-24 10:05 PT |
| Some ASUS devices might fail to install Windows 11, version 24H2 Affected devices encounter a blue screen with an error message during the update process | N/A | Confirmed | 2024-10-18 14:02 PT |
| Voicemeeter app might unexpectedly close causing a blue screen exception error Devices running the Voicemeeter application are incompatible with Windows 11, version 24H2 | N/A | Confirmed | 2024-10-18 14:02 PT |
| Camera use might cause some applications to become unresponsive Only a limited set of devices which use object recognition are confirmed to be impacted by this issue | N/A | Confirmed | 2024-10-18 14:02 PT |
| Safe Exam Browser application might fail to open Devices running version 3.7 or lower versions of this application are incompatible with Windows 11, version 24H2. | N/A | Confirmed | 2024-10-01 07:05 PT |
| Some devices using Easy Anti-Cheat stop responding and receive a blue screen Older driver versions of the Easy Anti-Cheat application are incompatible with Windows 11, version 24H2 | N/A | Confirmed | 2024-10-01 07:05 PT |
| Fingerprint sensors might experience problems after a device is locked Several device models are affected. A compatibility hold is in place. Updating device firmware might resolve the issue. | N/A | Confirmed | 2024-10-01 07:05 PT |
| Wallpaper customization applications might not work as expected Multiple applications are affected. A compatibility hold is in place. Updating applications might resolve the issue. | N/A | Confirmed | 2024-10-01 07:05 PT |
| Compatibility issues with Intel Smart Sound Technology drivers Windows 11, version 24H2 devices with the affected Intel SST driver might receive an error with a blue screen. | N/A | Confirmed | 2024-10-01 07:00 PT |
| Asphalt 8 might periodically stop responding Devices running Asphalt 8 might see an exception and compatibility hold has been applied to safeguard update experience. | N/A | Confirmed | 2024-10-01 07:05 PT |
Issue details
October 2024
Task Manager’s menu shows apps and processes with zero count
| Status | Originating update | History |
|---|---|---|
| Investigating | OS Build 26100.2161 KB5044384 2024-10-24 | Last updated: 2024-10-30, 12:54 PT Opened: 2024-10-30, 11:17 PT |
After installing the October 2024 non-security preview update (KB5044384), users will encounter an issue where the number of Apps, Background Processes, and Windows Processes in Task Manager display a count of zero, despite having active applications running. This issue appears specifically on the Processes page when the "Group by Type" view is enabled.
Normally, Task Manager displays the count of processes next to each group name (e.g., Apps, Background processes), providing users with a quick view of active processes. However, due to this issue, Task Manager instead shows (0) for each group, regardless of the actual number of running processes.
Next steps:
We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Disk Cleanup might incorrectly report space available for cleanup
| Status | Originating update | History |
|---|---|---|
| Mitigated | N/A | Last updated: 2024-10-24, 10:05 PT Opened: 2024-10-14, 14:33 PT |
After using the Windows Disk Cleanup application, it may display an incorrect amount of disk space that can be freed up in the 'Windows Update Cleanup' category.
Please note this is a reporting error. When 'Windows Update Cleanup' is selected and Disk Cleanup is run for the first time, some or all files in that category (for example, 15 GB) are cleaned up correctly and the related disk space is freed as expected. However, after this initial run, the tool may inaccurately report an amount of space still available for cleanup (for example, 88 GB) in the 'Windows Update Cleanup' category. This inaccurate amount of disk space is reported even though the space was already freed in the initial run.
Mitigation: Windows updates released October 24, 2024 (KB5044384) and later include improvements to the Windows Disk Cleanup tool which address some of the causes for incorrect estimates. The accuracy of free space estimate should improve after installing these Windows updates.
Next Steps: A future update will further provide a more accurate free space calculation. We are working on this update and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Some ASUS devices might fail to install Windows 11, version 24H2
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-18, 14:02 PT Opened: 2024-10-18, 13:20 PT |
After attempting to update to Windows 11, version 24H2, some ASUS devices, specifically the X415KA and X515KA models, might encounter an issue where the system is unable to complete the update. During the update process, devices might experience a blue screen with an error message and cannot complete the installation of version 24H2.
This issue has been identified in collaboration with ASUS and is linked to compatibility with certain hardware components in these models.
To safeguard your update experience, we have applied a compatibility hold on devices using this application. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54157480.
Important:
We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next steps:
ASUS and Microsoft are working on a resolution and will provide more information when available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Voicemeeter app might unexpectedly close causing a blue screen exception error
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-18, 14:02 PT Opened: 2024-10-18, 13:19 PT |
After installing Windows 11, version 24H2, you might experience issues with your device if you are running the Voicemeeter application. While using the Voicemeeter application, you might observe that your device encounters a blue screen with an error message indicating a MEMORY MANAGEMENT error.
Note: This issue is caused due to the incompatibility of VoiceMeeter’s driver with the latest Memory manager.
To safeguard your update experience, we have applied a compatibility hold on devices using this application. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 53794850.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next steps: VB-Audio Software is currently working on a resolution, and we will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Camera use might cause some applications to become unresponsive
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-18, 14:02 PT Opened: 2024-10-18, 13:21 PT |
After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera.
To safeguard your update experience, we have applied a compatibility hold on device models affected by this issue. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 53340062.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next Steps: We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
September 2024
Safe Exam Browser application might fail to open
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:47 PT |
After installing Windows 11, version 24H2, you will experience issues while opening the Safe Exam Browser app if you are running version 3.7 or lower versions of this application.
To safeguard your update experience, we have applied a compatibility hold on devices using versions 3.7 or older of this app. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 49562592.
If you are trying to install Windows 11, version 24H2 through the media creation tool, you will be able to proceed with the installation after you follow the instructions in the UI that pops up during the installation.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant until this issue has been resolved.
Next steps: Safe Exam Browser and Microsoft are working on a resolution, and we will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Some devices using Easy Anti-Cheat stop responding and receive a blue screen
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 16:51 PT |
Microsoft is working with Easy Anti-Cheat on an incompatibility issue between Window 11, version 24H2 and the Easy Anti-Cheat application. This software is automatically installed with some games as part of security and cheat-prevention measures used in multiplayer online PC games. Only devices with Intel’s Alder Lake+ processors and vPro platform are affected. In rare cases, when users open or play certain games, this issue causes affected devices to stop responding and to show a blue screen with the error “MEMORY_MANAGEMENT”. Most devices experiencing this issue use Easy Anti-Cheat drivers released before April 2024.
To safeguard your update experience, we have applied a compatibility hold on devices running the incompatible Easy Anti-Cheat drivers. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52325539.
If you are trying to install Windows 11, version 24H2 through the media creation tool and your device has incompatible drivers, you will receive a pop-up message alerting that your device is not ready for this new version of Windows.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Updating your games might help address this issue, depending on whether a compatible version of Easy Anti-Cheat is also included in the game’s update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Fingerprint sensors might experience problems after a device is locked
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:48 PT |
After installing Windows 11, version 24H2, certain devices might experience problems with fingerprint sensors. For these devices, the sensors can become unresponsive after locking the device. Resulting from this issue, Windows Hello fingerprint can't be used to authenticate, and users will need to unlock or log in to the device via a different method.
Only a limited set of devices are affected by this issue.
To safeguard your update experience, we have applied a compatibility hold on device models affected by this issue. These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Installing the latest firmware on your device can help remove the compatibility hold. As new versions and updates are released for the affected device models, it's expected that this issue will be resolved.
Note that several device models are currently included in this compatibility hold. For this reason, the specific timing of the resolution of this issue on a given device may depend on the firmware being used and the timing of that firmware's update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Wallpaper customization applications might not work as expected
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:48 PT |
After installing Windows 11, version 24H2, some wallpaper customization applications might not launch or function correctly. Multiple applications are affected, and symptoms can include wallpapers not appearing correctly, icons disappearing from the desktop, loss of desktop preview functionality, issues with virtual desktops, or error messages displayed by the application.
To safeguard your update experience, we have applied a compatibility hold on devices which are utilizing one of these applications. These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52754008.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Installing the latest versions of these wallpaper customization applications might help remove the compatibility hold on affected devices. As new versions and updates are released for these applications by their respective developers, it's expected that these issues will be resolved.
Note that several wallpaper applications are currently included in this compatibility hold. For this reason, the specific timing of the resolution of this issue on a given device may depend on the application being used and the timing of that application's update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Compatibility issues with Intel Smart Sound Technology drivers
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:00 PT Opened: 2024-09-30, 16:44 PT |
Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) on Intel 11th Gen Core processors and Windows 11, version 24H2. Devices running version 24H2 with the affected Intel SST driver might receive an error with a blue screen. The affected driver is named Intel® Smart Sound Technology (Intel® SST) Audio Controller. It is listed under System Devices in Device Manager and is found with the file name 'IntcAudioBus.sys'. If this file is version 10.29.0.5152 or 10.30.0.5152, this issue can occur.
Only devices with both an Intel 11th Gen Core processors and an Intel SST driver version of 10.29.0.5152 or 10.30.0.5152 are affected by this issue.
To safeguard your update experience, we have applied a compatibility hold on Windows devices which have Intel SST driver versions 10.29.0.5152 or 10.30.0.5152. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 51876952.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Devices which are encountering this issue will need to install newer versions of the Intel® SST Audio Controller drivers prior to updating to Windows 11, version 24H2. The issue is resolved by updating the Intel® Smart Sound Technology drivers to version 10.30.00.5714 and later, or 10.29.00.5714 and later. Please note that later versions of this driver might refer to only the last part of the version number. For the purpose of addressing this issue, 10.30.x versions are not newer than 10.29.x versions.
For most users, updated drivers can be installed via Windows Update by checking for Windows updates on your device. This is the preferred method of installing these and other drivers. If your device still encounters this safeguard hold 48 hours after updating your drivers, it's possible drivers for this Audio Controller haven't been developed for your specific device hardware configuration. In this case, you will need to contact your device manufacturer (OEM) for more information on the necessary drivers. Microsoft works to make the latest compatible drivers available under Windows Update whenever developers have released them.
IT admins in organizations where devices are managed can refer to the following resources to deploy drivers using one of these tools:
- Windows Update for Business and Intune customers: Learn about Windows Driver updates policy for Windows 10 Windows 11 devices in Intune
- Autopatch: Manage driver and firmware updates
Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11, version 24H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to version 24H2 is offered.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Asphalt 8 might periodically stop responding
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:47 PT |
After installing Windows 11, version 24H2, you might face issues with Asphalt 8 (Airborne). The game might stop responding with an exception while you are using or exiting it, and you will have to restart the game to recover from the exception.
To safeguard your update experience, we have applied a compatibility hold on devices using Asphalt 8. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796746.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next Steps: We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
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