Windows 11, version 24H2 known issues and notifications
Find information on known issues and the status of the Windows 11, version 24H2 rollout. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.
Known issues
| Summary | Originating update | Status | Last updated |
|---|---|---|---|
| USB devices that support eSCL scan protocol may not be discoverable USB standalone scanners are primarily affected, and compatibility hold has been applied to safeguard update experience. | N/A | Resolved KB5048667 | 2024-12-10 10:16 PT |
| Select games might stop responding on Windows 11, version 24H2 devices Issue might occur when starting, loading, or during active gameplay. In rare cases, you might receive a black screen. | N/A | Confirmed | 2024-12-06 14:21 PT |
| Outlook might fail to start with Google Workspace Sync for Microsoft Outlook Devices running Google Workspace Sync for Microsoft Outlook are incompatible with Windows 11, version 24H2 | N/A | Resolved External | 2024-12-06 14:21 PT |
| Chinese tax filing or government-use applications might experience issues Multiple applications are affected. A compatibility hold is in place. Updating applications might resolve the issue. | N/A | Confirmed | 2024-12-06 14:21 PT |
| Date & Time in Window Settings might not permit users to change time zone This issue is limited to the Date and Time view in Windows Settings. Time zone can still be changed in Control Panel. | N/A | Mitigated | 2024-11-18 14:57 PT |
| Task Manager’s menu shows apps and processes with zero count This issue is observed when the "Group by Type" view is enabled after installing the October 2024 preview update. | OS Build 26100.2161 KB5044384 2024-10-24 | Resolved KB5046617 | 2024-11-12 10:04 PT |
| Disk Cleanup might incorrectly report space available for cleanup Despite cleaning up files, the application might display an incorrect estimate of space still available for cleanup | N/A | Mitigated | 2024-10-24 10:05 PT |
| Some ASUS devices might fail to install Windows 11, version 24H2 Affected devices encounter a blue screen with an error message during the update process | N/A | Confirmed | 2024-10-18 14:02 PT |
| Camera use might cause some applications to become unresponsive Only a limited set of devices which use object recognition are confirmed to be impacted by this issue | N/A | Confirmed | 2024-10-18 14:02 PT |
| Safe Exam Browser application might fail to open Devices running version 3.7 or lower versions of this application are incompatible with Windows 11, version 24H2. | N/A | Confirmed | 2024-10-01 07:05 PT |
| Some devices using Easy Anti-Cheat stop responding and receive a blue screen Older driver versions of the Easy Anti-Cheat application are incompatible with Windows 11, version 24H2 | N/A | Confirmed | 2024-10-01 07:05 PT |
| Wallpaper customization applications might not work as expected Multiple applications are affected. A compatibility hold is in place. Updating applications might resolve the issue. | N/A | Confirmed | 2024-10-01 07:05 PT |
| Compatibility issues with Intel Smart Sound Technology drivers Windows 11, version 24H2 devices with the affected Intel SST driver might receive an error with a blue screen. | N/A | Confirmed | 2024-10-01 07:00 PT |
| Asphalt 8 might periodically stop responding Devices running Asphalt 8 might see an exception and compatibility hold has been applied to safeguard update experience. | N/A | Confirmed | 2024-10-01 07:05 PT |
Issue details
December 2024
Outlook might fail to start with Google Workspace Sync for Microsoft Outlook
| Status | Originating update | History |
|---|---|---|
| Resolved External | N/A | Last updated: 2024-12-06, 14:21 PT Opened: 2024-12-05, 16:38 PT |
After installing Windows 11, version 24H2, you might experience issues while starting Microsoft Outlook if you are using Google Workspace Sync. You might observe that Microsoft Outlook fails to start, and you are unable to uninstall or reinstall Google Workspace Sync. Resulting from this issue you will observe an error which begins with ‘Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service’.
Google Workspace Sync for Microsoft Outlook (GWSMO) is a tool that allows users to
manage their Google Workspace emails, calendar events, contacts, notes, and tasks directly in Microsoft Outlook. This integration helps users who prefer using Outlook to access and manage their Google Workspace data seamlessly.
To safeguard your update experience, we have applied a compatibility hold on devices using Google Workspace Sync. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54318776.
Resolution: Devices which are encountering this issue will need to install the latest version of Google Workspace Sync prior to updating to Windows 11, version 24H2. This issue is resolved by installing the latest version of Google Workspace Sync(4.3.68.0).
If your device still encounters this safeguard hold 48 hours after updating to the latest version of the application, you will need to contact Google Workspace Support for more information on the resolution.
Note: If you are trying to install Windows 11, version 24H2 through the media creation tool, you will be able to proceed with the installation after you follow the instructions in the UI that is presented during the installation.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Chinese tax filing or government-use applications might experience issues
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-12-06, 14:21 PT Opened: 2024-12-06, 14:02 PT |
Devices which have installed certain Chinese data applications might experience issues installing or running Windows 11, version 24H2.
These issues might be observed where certain Chinese tax filing or government-use applications are installed. The issue results from integrated software which is installed alongside these applications. Although the integrated software is not commonly installed independently, several different applications contain this integrated software. This means issues might be triggered by multiple different applications.
Affected devices might display a blue screen with an error message during the process of upgrading to Windows 11, version 24H2. As a result, installation fails.
If the installation is successful, other issues might occur on the device at a later time, such as:
- A blue screen with an error message is displayed following completion of upgrade processes
- The device might automatically revert to a previous version of Windows
- Notable reliability or performance issues can occur during regular use
To safeguard your update experience, we have applied a compatibility hold on devices which use the integrated software described above. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54653508.
If you are trying to install Windows 11, version 24H2 through the media creation tool and your device has incompatible drivers, you will receive a pop-up message alerting that your device is not ready for this new version of Windows.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Installing the latest versions of these applications might help remove the compatibility hold on affected devices, depending on whether a compatible version of the integrated software is included in the updated version of the application. As new versions and updates are released for these applications by their respective developers, it's expected that these issues will be resolved.
Next Steps: We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
November 2024
USB devices that support eSCL scan protocol may not be discoverable
| Status | Originating update | History |
|---|---|---|
| Resolved KB5048667 | N/A | Resolved: 2024-12-10, 10:00 PT Opened: 2024-11-22, 15:34 PT |
After installing Windows 11, version 24H2, you might experience issues discovering USB connected devices that support the eSCL (eScanner Communication Language) scan protocol. You might observe that your device does not discover the USB connected peripheral and the device discovery does not complete. This issue primarily affects USB-connected multifunction devices or standalone scanners that support scan functionality and the eSCL protocol.
eSCL is a driverless scanning protocol designed for networked scanners. It enables driverless scanning over a network (Ethernet, Wi-Fi) and USB connections. This issue is caused due to the device not switching out of eSCL mode to USB mode, which allows the scanner drivers to be matched.
To safeguard your update experience, we have applied a compatibility hold on devices connected to a USB device that supports the eSCL scan protocol. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54762729.
Please note that this safeguard applies not only to scanners but also applies to other devices connected over an eSCL protocol such as printers, fax machines, modems, and network devices.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: This issue was resolved by Windows updates released December 10, 2024 (KB5048667), and later. We recommend you install the latest security update for your device as it contains important improvements and issue resolutions, including this one.
The safeguard hold (ID 54762729) that was previously in place for this issue will be lifted in the coming days. Note that, once you install the Windows update addressing this issue, it may take up to 48 hours for the Windows 11, version 24H2 update to be offered via Windows Update. Restarting your device might expedite the process.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Select games might stop responding on Windows 11, version 24H2 devices
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-12-06, 14:21 PT Opened: 2024-11-22, 15:33 PT |
After installing Windows 11, version 24H2, you might encounter issues with the games listed below. These games might become unresponsive while starting, loading or during active gameplay. In some cases, users might receive a black screen. The affected games are:
- Assassin's Creed Valhalla
- Assassin's Creed Origins
- Assassin's Creed Odyssey
To safeguard your Windows update experience, we have applied a compatibility hold on devices with these games installed. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check these issues using the following safeguard IDs: 54437462.
Resolved Titles:
Star Wars Outlaws and Avatar: Frontiers of Pandora are no longer affected by this issue due to temporary hotfixes deployed by Ubisoft. While these fixes mitigate the crashes, players might still experience some performance issues. For more details, see the release notes for Avatar: Frontiers of Pandora – Title Update 1.2 and Star Wars Outlaws – Title Update 1.4.0. The safeguard hold (ID 54580160) that was previously in place for these two games has been lifted as of 12/05/2024. Note that, once these fixes are applied, it may take up to 48 hours for the Windows 11, version 24H2 update to be offered via Windows Update. Restarting your device might expedite the process.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next steps: Microsoft is working with partner companies to address this issue and will update this documentation once a resolution is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Date & Time in Window Settings might not permit users to change time zone
| Status | Originating update | History |
|---|---|---|
| Mitigated | N/A | Last updated: 2024-11-18, 14:57 PT Opened: 2024-11-18, 14:41 PT |
After installation of Windows 11, version 24H2, users without administrative privileges might not be able to change the time zone in the Date & Time view of Windows Settings. The expected time zone option is not visible to non-administrator users.
Please note, this issue is limited to the Date & Time view in the Windows Settings app only, and is not a result of changes to permissions, user policies, or any settings of the operating system. Users with administrator privileges will not experience this issue. Users without administrative privileges can still change the time zone, per the steps in the Workaround section, below.
Workaround: The time zone can be changed as normal via the Date and Time section of the Windows Control Panel.
- This can be accomplished by opening the start menu and typing "control panel", then selecting the top result. Once the Control Panel appears, you can use the search bar in the upper right of the window to enter "change the time zone". Select the top result.
- The corresponding window can also be opened directly from the Run dialog (press the Windows key and 'R' on your keyboard) using the command "timedate.cpl"
Once there, select the ‘Date and Time’ tab and click the 'Change time zone...' button where you can make the change.
Next Steps: Microsoft is actively investigating the issue and will provide a resolution in an upcoming Windows update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
October 2024
Task Manager’s menu shows apps and processes with zero count
| Status | Originating update | History |
|---|---|---|
| Resolved KB5046617 | OS Build 26100.2161 KB5044384 2024-10-24 | Resolved: 2024-11-12, 10:00 PT Opened: 2024-10-30, 11:17 PT |
After installing the October 2024 non-security preview update (KB5044384), users will encounter an issue where Apps, Background Processes, and Windows Processes in Task Manager display a count of zero, despite having active applications running. This issue appears specifically on the Processes page when the "Group by Type" view is enabled.
Normally, Task Manager displays the count of processes next to each group name (e.g., Apps, Background processes), providing users with a quick view of active processes. However, due to this issue, Task Manager instead shows (0) for each group, regardless of the actual number of running processes.
Resolution: This issue was resolved by Windows updates released November 12, 2024 (KB5046617), and later. We recommend you install the latest security update for your device as it contains important improvements and issue resolutions, including this one.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Disk Cleanup might incorrectly report space available for cleanup
| Status | Originating update | History |
|---|---|---|
| Mitigated | N/A | Last updated: 2024-10-24, 10:05 PT Opened: 2024-10-14, 14:33 PT |
After using the Windows Disk Cleanup application, it may display an incorrect amount of disk space that can be freed up in the 'Windows Update Cleanup' category.
Please note this is a reporting error. When 'Windows Update Cleanup' is selected and Disk Cleanup is run for the first time, some or all files in that category (for example, 15 GB) are cleaned up correctly and the related disk space is freed as expected. However, after this initial run, the tool may inaccurately report an amount of space still available for cleanup (for example, 88 GB) in the 'Windows Update Cleanup' category. This inaccurate amount of disk space is reported even though the space was already freed in the initial run.
Mitigation: Windows updates released October 24, 2024 (KB5044384) and later include improvements to the Windows Disk Cleanup tool which address some of the causes for incorrect estimates. The accuracy of free space estimate should improve after installing these Windows updates.
Next Steps: A future update will further provide a more accurate free space calculation. We are working on this update and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Some ASUS devices might fail to install Windows 11, version 24H2
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-18, 14:02 PT Opened: 2024-10-18, 13:20 PT |
After attempting to update to Windows 11, version 24H2, some ASUS devices, specifically the X415KA and X515KA models, might encounter an issue where the system is unable to complete the update. During the update process, devices might experience a blue screen with an error message and cannot complete the installation of version 24H2.
This issue has been identified in collaboration with ASUS and is linked to compatibility with certain hardware components in these models.
To safeguard your update experience, we have applied a compatibility hold on devices using this application. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54157480.
Important:
We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next steps:
ASUS and Microsoft are working on a resolution and will provide more information when available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Camera use might cause some applications to become unresponsive
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-18, 14:02 PT Opened: 2024-10-18, 13:21 PT |
After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera.
To safeguard your update experience, we have applied a compatibility hold on device models affected by this issue. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 53340062.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next Steps: We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
September 2024
Safe Exam Browser application might fail to open
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:47 PT |
After installing Windows 11, version 24H2, you will experience issues while opening the Safe Exam Browser app if you are running version 3.7 or lower versions of this application.
To safeguard your update experience, we have applied a compatibility hold on devices using versions 3.7 or older of this app. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 49562592.
If you are trying to install Windows 11, version 24H2 through the media creation tool, you will be able to proceed with the installation after you follow the instructions in the UI that pops up during the installation.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant until this issue has been resolved.
Next steps: Safe Exam Browser and Microsoft are working on a resolution, and we will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Some devices using Easy Anti-Cheat stop responding and receive a blue screen
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 16:51 PT |
Microsoft is working with Easy Anti-Cheat on an incompatibility issue between Window 11, version 24H2 and the Easy Anti-Cheat application. This software is automatically installed with some games as part of security and cheat-prevention measures used in multiplayer online PC games. Only devices with Intel’s Alder Lake+ processors and vPro platform are affected. In rare cases, when users open or play certain games, this issue causes affected devices to stop responding and to show a blue screen with the error “MEMORY_MANAGEMENT”. Most devices experiencing this issue use Easy Anti-Cheat drivers released before April 2024.
To safeguard your update experience, we have applied a compatibility hold on devices running the incompatible Easy Anti-Cheat drivers. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52325539.
If you are trying to install Windows 11, version 24H2 through the media creation tool and your device has incompatible drivers, you will receive a pop-up message alerting that your device is not ready for this new version of Windows.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Updating your games might help address this issue, depending on whether a compatible version of Easy Anti-Cheat is also included in the game’s update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Wallpaper customization applications might not work as expected
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:48 PT |
After installing Windows 11, version 24H2, some wallpaper customization applications might not launch or function correctly. Multiple applications are affected, and symptoms can include wallpapers not appearing correctly, icons disappearing from the desktop, loss of desktop preview functionality, issues with virtual desktops, or error messages displayed by the application.
To safeguard your update experience, we have applied a compatibility hold on devices which are utilizing one of these applications. These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52754008.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Installing the latest versions of these wallpaper customization applications might help remove the compatibility hold on affected devices. As new versions and updates are released for these applications by their respective developers, it's expected that these issues will be resolved.
Note that several wallpaper applications are currently included in this compatibility hold. For this reason, the specific timing of the resolution of this issue on a given device may depend on the application being used and the timing of that application's update.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Compatibility issues with Intel Smart Sound Technology drivers
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:00 PT Opened: 2024-09-30, 16:44 PT |
Intel and Microsoft have found incompatibility issues with certain versions of drivers for Intel Smart Sound Technology (Intel SST) on Intel 11th Gen Core processors and Windows 11, version 24H2. Devices running version 24H2 with the affected Intel SST driver might receive an error with a blue screen. The affected driver is named Intel® Smart Sound Technology (Intel® SST) Audio Controller. It is listed under System Devices in Device Manager and is found with the file name 'IntcAudioBus.sys'. If this file is version 10.29.0.5152 or 10.30.0.5152, this issue can occur.
Only devices with both an Intel 11th Gen Core processors and an Intel SST driver version of 10.29.0.5152 or 10.30.0.5152 are affected by this issue.
To safeguard your update experience, we have applied a compatibility hold on Windows devices which have Intel SST driver versions 10.29.0.5152 or 10.30.0.5152. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 51876952.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Resolution: Devices which are encountering this issue will need to install newer versions of the Intel® SST Audio Controller drivers prior to updating to Windows 11, version 24H2. The issue is resolved by updating the Intel® Smart Sound Technology drivers to version 10.30.00.5714 and later, or 10.29.00.5714 and later. Please note that later versions of this driver might refer to only the last part of the version number. For the purpose of addressing this issue, 10.30.x versions are not newer than 10.29.x versions.
For most users, updated drivers can be installed via Windows Update by checking for Windows updates on your device. This is the preferred method of installing these and other drivers. If your device still encounters this safeguard hold 48 hours after updating your drivers, it's possible drivers for this Audio Controller haven't been developed for your specific device hardware configuration. In this case, you will need to contact your device manufacturer (OEM) for more information on the necessary drivers. Microsoft works to make the latest compatible drivers available under Windows Update whenever developers have released them.
IT admins in organizations where devices are managed can refer to the following resources to deploy drivers using one of these tools:
- Windows Update for Business and Intune customers: Learn about Windows Driver updates policy for Windows 10 Windows 11 devices in Intune
- Autopatch: Manage driver and firmware updates
Once you have updated to a compatible version of the Intel® Smart Sound Technology drivers, you should be able to upgrade to Windows 11, version 24H2. Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to version 24H2 is offered.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
Asphalt 8 might periodically stop responding
| Status | Originating update | History |
|---|---|---|
| Confirmed | N/A | Last updated: 2024-10-01, 07:05 PT Opened: 2024-09-30, 17:47 PT |
After installing Windows 11, version 24H2, you might face issues with Asphalt 8 (Airborne). The game might stop responding with an exception while you are using or exiting it, and you will have to restart the game to recover from the exception.
To safeguard your update experience, we have applied a compatibility hold on devices using Asphalt 8. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796746.
Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.
Next Steps: We are working on a resolution and will provide more information when it is available.
Affected platforms:
- Client: Windows 11, version 24H2
- Server: None
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