Considerations and known issues when using Credential Guard
It's recommended that in addition to deploying Credential Guard, organizations move away from passwords to other authentication methods, such as Windows Hello for Business, FIDO 2 security keys or smart cards.
Wi-fi and VPN considerations
When you enable Credential Guard, you can no longer use NTLM classic authentication for single sign-on. You'll be forced to enter your credentials to use these protocols and can't save the credentials for future use.
If you're using WiFi and VPN endpoints that are based on MS-CHAPv2, they're subject to similar attacks as for NTLMv1.
For WiFi and VPN connections, it's recommended to move from MSCHAPv2-based connections (such as PEAP-MSCHAPv2 and EAP-MSCHAPv2), to certificate-based authentication (such as PEAP-TLS or EAP-TLS).
When you enable Credential Guard, you can no longer use Kerberos unconstrained delegation or DES encryption. Unconstrained delegation could allow attackers to extract Kerberos keys from the isolated LSA process.
Use constrained or resource-based Kerberos delegation instead.
Third party Security Support Providers considerations
Some third party Security Support Providers (SSPs and APs) might not be compatible with Credential Guard because it doesn't allow third-party SSPs to ask for password hashes from LSA. However, SSPs and APs still get notified of the password when a user logs on and/or changes their password. Any use of undocumented APIs within custom SSPs and APs aren't supported.
It's recommended that custom implementations of SSPs/APs are tested with Credential Guard. SSPs and APs that depend on any undocumented or unsupported behaviors fail. For example, using the KerbQuerySupplementalCredentialsMessage API isn't supported. Replacing the NTLM or Kerberos SSPs with custom SSPs and APs.
For more information, see Restrictions around Registering and Installing a Security Package.
As the depth and breadth of protections provided by Credential Guard are increased, new releases of Windows with Credential Guard running may affect scenarios that were working in the past. For example, Credential Guard may block the use of a particular type of credential or a particular component to prevent malware from taking advantage of vulnerabilities.
Test scenarios required for operations in an organization before upgrading a device using Credential Guard.
Saved Windows credentials considerations
Credential Manager allows you to store three types of credentials:
- Windows credentials
- Certificate-based credentials
- Generic credentials
Domain credentials that are stored in Credential Manager are protected with Credential Guard.
Generic credentials, such as user names and passwords that you use to sign in websites, aren't protected since the applications require your clear-text password. If the application doesn't need a copy of the password, they can save domain credentials as Windows credentials that are protected. Windows credentials are used to connect to other computers on a network.
The following considerations apply to the Credential Guard protections for Credential Manager:
- Windows credentials saved by the Remote Desktop client can't be sent to a remote host. Attempts to use saved Windows credentials fail, displaying the error message Logon attempt failed
- Applications that extract Windows credentials fail
- When credentials are backed up from a PC that has Credential Guard enabled, the Windows credentials can't be restored. If you need to back up your credentials, you must do so before you enable Credential Guard
TPM clearing considerations
Virtualization-based Security (VBS) uses the TPM to protect its key. When the TPM is cleared, the TPM protected key used to encrypt VBS secrets is lost.
Clearing the TPM results in loss of protected data for all features that use VBS to protect data.
When a TPM is cleared, all features that use VBS to protect data can no longer decrypt their protected data.
As a result, Credential Guard can no longer decrypt protected data. VBS creates a new TPM protected key for Credential Guard. Credential Guard uses the new key to protect new data. However, the previously protected data is lost forever.
Credential Guard obtains the key during initialization. The data loss will only impact persistent data and occur after the next system startup.
Windows credentials saved to Credential Manager
Since Credential Manager can't decrypt saved Windows Credentials, they're deleted. Applications should prompt for credentials that were previously saved. If saved again, then Windows credentials are protected Credential Guard.
Domain-joined device's automatically provisioned public key
Active Directory domain-joined devices automatically provision a bound public key, for more information about automatic public key provisioning, see Domain-joined Device Public Key Authentication.
Since Credential Guard can't decrypt the protected private key, Windows uses the domain-joined computer's password for authentication to the domain. Unless other policies are deployed, there shouldn't be a loss of functionality. If a device is configured to only use public key, then it can't authenticate with password until that policy is disabled. For more information on Configuring devices to only use public key, see Domain-joined Device Public Key Authentication.
Also if any access control checks including authentication policies require devices to have either the
KEY TRUST IDENTITY (S-1-18-4) or
FRESH PUBLIC KEY IDENTITY (S-1-18-3) well-known SIDs, then those access checks fail. For more information about authentication policies, see Authentication Policies and Authentication Policy Silos. For more information about well-known SIDs, see [MS-DTYP] Section 22.214.171.124 Well-known SID Structures.
Breaking DPAPI on domain-joined devices
On domain-joined devices, DPAPI can recover user keys using a domain controller from the user's domain. If a domain-joined device has no connectivity to a domain controller, then recovery isn't possible.
Best practice when clearing a TPM on a domain-joined device is to be on a network with connectivity to domain controllers. This ensures DPAPI functions and the user does not experience strange behavior.
Auto VPN configuration is protected with user DPAPI. User may not be able to use VPN to connect to domain controllers since the VPN configurations are lost. If you must clear the TPM on a domain-joined device without connectivity to domain controllers, then you should consider the following.
Domain user sign-in on a domain-joined device after clearing a TPM for as long as there's no connectivity to a domain controller:
|Certificate (smart card or Windows Hello for Business)||All data protected with user DPAPI is unusable and user DPAPI doesn't work at all.|
|Password||If the user signed in with a certificate or password prior to clearing the TPM, then they can sign-in with password and user DPAPI is unaffected.|
Once the device has connectivity to the domain controllers, DPAPI recovers the user's key and data protected prior to clearing the TPM can be decrypted.
Impact of DPAPI failures on Windows Information Protection
When data protected with user DPAPI is unusable, then the user loses access to all work data protected by Windows Information Protection. The impact includes: Outlook is unable to start and work protected documents can't be opened. If DPAPI is working, then newly created work data is protected and can be accessed.
Workaround: Users can resolve the problem by connecting their device to the domain and rebooting or using their Encrypting File System Data Recovery Agent certificate. For more information about Encrypting File System Data Recovery Agent certificate, see Create and verify an Encrypting File System (EFS) Data Recovery Agent (DRA) certificate.
Credential Guard blocks certain authentication capabilities. Applications that require such capabilities won't function when Credential Guard is enabled.
This article describes known issues when Credential Guard is enabled.
Single sign-on for Network services breaks after upgrading to Windows 11, version 22H2
Devices that use 802.1x wireless or wired network, RDP, or VPN connections that rely on insecure protocols with password-based authentication are unable to use SSO to sign in and are forced to manually re-authenticate in every new Windows session when Credential Guard is running.
Any device with Credential Guard enabled may encounter the issue. As part of the Windows 11, version 22H2 update, eligible devices that didn't disable Credential Guard, have it enabled by default. This affected all devices on Enterprise (E3 and E5) and Education licenses, as well as some Pro licenses, as long as they met the minimum hardware requirements.
All Windows Pro devices that previously ran Credential Guard on an eligible license and later downgraded to Pro, and which still meet the minimum hardware requirements, will receive default enablement.
To determine if a Windows Pro device receives default enablement when upgraded to Windows 11, version 22H2, check if the registry key
IsolatedCredentialsRootSecret is present in
If it's present, the device enables Credential Guard after the update.
You can Credential Guard can be disabled after upgrade by following the disablement instructions.
Cause of the issue
Applications and services are affected by the issue when they rely on insecure protocols that use password-based authentication. Such protocols are considered insecure because they can lead to password disclosure on the client or the server, and Credential Guard blocks them. Affected protocols include:
- Kerberos unconstrained delegation (both SSO and supplied credentials are blocked)
- Kerberos when PKINIT uses RSA encryption instead of Diffie-Hellman (both SSO and supplied credentials are blocked)
- MS-CHAP (only SSO is blocked)
- WDigest (only SSO is blocked)
- NTLM v1 (only SSO is blocked)
Since only SSO is blocked for MS-CHAP, WDigest, and NTLM v1, these protocols can still be used by prompting the user to supply credentials.
How to confirm the issue
MS-CHAP and NTLMv1 are relevant to the SSO breakage after the Windows 11, version 22H2 update. To confirm if Credential Guard is blocking MS-CHAP or NTLMv1, open the Event Viewer (
eventvwr.exe) and go to
Application and Services Logs\Microsoft\Windows\NTLM\Operational. Check the following logs:
Event ID (type)
<string id="NTLMv1BlockedByCredGuard" value="Attempt to use NTLMv1 failed. Target server: %1%nSupplied user: %2%nSupplied domain: %3%nPID of client process: %4%nName of client process: %5%nLUID of client process: %6%nUser identity of client process: %7%nDomain name of user identity of client process: %8%nMechanism OID: 9%n%n This device doesn't support NTLMv1. />
<string id="NTLMGetCredentialKeyBlockedByCredGuard" value="Attempt to get credential key by call package blocked by Credential Guard.%n%n Calling Process Name: %1%nService Host Tag: %2" />
How to fix the issue
We recommend moving away from MSCHAPv2-based connections, such as PEAP-MSCHAPv2 and EAP-MSCHAPv2, to certificate-based authentication, like PEAP-TLS or EAP-TLS. Credential Guard doesn't block certificate-based authentication.
For a more immediate, but less secure fix, disable Credential Guard. Credential Guard doesn't have per-protocol or per-application policies, and it can either be turned on or off. If you disable Credential Guard, you leave stored domain credentials vulnerable to theft.
To prevent default enablement, configure your devices to disable Credential Guard before updating to Windows 11, version 22H2. If the setting is not configured (which is the default state) and if the device is eligible, the device automatically enable Credential Guard after the update.
If Credential Guard is explicitly disabled, the device won't automatically enable Credential Guard after the update.
Issues with third-party applications
The following issue affects MSCHAPv2:
- Credential guard doesn't work with MSCHAPv2 configurations, of which Cisco ISE is a common enterprise implementation.
The following issue affects the Java GSS API. See the following Oracle bug database article:
When Credential Guard is enabled on Windows, the Java GSS API doesn't authenticate. Credential Guard blocks specific application authentication capabilities and doesn't provide the TGT session key to applications, regardless of registry key settings. For more information, see Application requirements.
The following issue affects McAfee Application and Change Control (MACC):
- KB88869 Windows machines exhibit high CPU usage with McAfee Application and Change Control (MACC) installed when Credential Guard is enabled
The following issue affects Citrix applications:
- Windows machines exhibit high CPU usage with Citrix applications installed when Credential Guard is enabled.
Products that connect to Virtualization Based Security (VBS) protected processes can cause Credential Guard-enabled devices to exhibit high CPU usage. For technical and troubleshooting information, see KB4032786 High CPU usage in the LSAISO process on Windows.
For more technical information on LSAISO.exe, see Isolated User Mode (IUM) Processes.
The following products and services don't support Credential Guard:
- Check Point Endpoint Security Client support for Microsoft Credential Guard and Hypervisor-Protected Code Integrity features
- VMware Workstation and Device/Credential Guard aren't compatible error in VMware Workstation on Windows 10 host (2146361)
- ThinkPad support for Hypervisor-Protected Code Integrity and Credential Guard in Microsoft Windows
- Windows devices with Credential Guard and Symantec Endpoint Protection 12.1
This list isn't comprehensive. Check whether your product vendor, product version, or computer system supports Credential Guard on systems that run a specific version of Windows. Specific computer system models may be incompatible with Credential Guard.