Windows Hello errors during PIN creation

When you set up Windows Hello in Windows client, you may get an error during the Create a PIN step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.

Where is the error code?

The following image shows an example of an error during Create a PIN.

PIN error.

Error mitigations

When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.

  1. Try to create the PIN again. Some errors are transient and resolve themselves.
  2. Sign out, sign in, and try to create the PIN again.
  3. Reboot the device and then try to create the PIN again.
  4. Unjoin the device from Microsoft Entra ID, rejoin, and then try to create the PIN again. To unjoin a device, go to Settings > System > About > Disconnect from organization.

If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.

Hex Cause Mitigation
0x80090005 NTE_BAD_DATA Unjoin the device from Microsoft Entra ID and rejoin.
0x8009000F The container or key already exists. Unjoin the device from Microsoft Entra ID and rejoin.
0x80090011 The container or key was not found. Unjoin the device from Microsoft Entra ID and rejoin.
0x80090029 TPM is not set up. Sign on with an administrator account. Select Start, type tpm.msc, and select tpm.msc Microsoft Common Console Document. In the Actions pane, select Prepare the TPM.
0x8009002A NTE_NO_MEMORY Close programs which are taking up memory and try again.
0x80090031 NTE_AUTHENTICATION_IGNORED Reboot the device. If the error occurs again after rebooting, reset the TPM or run Clear-TPM.
0x80090035 Policy requires TPM and the device does not have TPM. Change the Windows Hello for Business policy to not require a TPM.
0x80090036 User canceled an interactive dialog. User will be asked to try again.
0x801C0003 User is not authorized to enroll. Check if the user has permission to perform the operation​.
0x801C000E Registration quota reached. Unjoin some other device that is currently joined using the same account or increase the maximum number of devices per user.
0x801C000F Operation successful, but the device requires a reboot. Reboot the device.
0x801C0010 The AIK certificate is not valid or trusted. Sign out and then sign in again.
0x801C0011 The attestation statement of the transport key is invalid. Sign out and then sign in again.
0x801C0012 Discovery request is not in a valid format. Sign out and then sign in again.
0x801C0015 The device is required to be joined to an Active Directory domain. Join the device to an Active Directory domain.
0x801C0016 The federation provider configuration is empty Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the file is not empty.
0x801C0017 The federation provider domain is empty Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the FPDOMAINNAME element is not empty.
0x801C0018 The federation provider client configuration URL is empty Go to http://clientconfig.microsoftonline-p.net/FPURL.xml and verify that the CLIENTCONFIG element contains a valid URL.
0x801C03E9 Server response message is invalid Sign out and then sign in again.
0x801C03EA Server failed to authorize user or device. Check if the token is valid and user has permission to register Windows Hello for Business keys.
0x801C03EB Server response http status is not valid Sign out and then sign in again.
0x801C03EC Unhandled exception from server. sign out and then sign in again.
0x801C03ED Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed.

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Token was not found in the Authorization header.

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Failed to read one or more objects.

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The request sent to the server was invalid.

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User does not have permissions to join to Microsoft Entra ID.
Sign out and then sign in again. If that doesn't resolve the issue, unjoin the device from Azure AD and rejoin.
Allow user(s) to join to Microsoft Entra ID under Microsoft Entra Device settings.
0x801C03EE Attestation failed. Sign out and then sign in again.
0x801C03EF The AIK certificate is no longer valid. Sign out and then sign in again.
0x801C03F2 Windows Hello key registration failed. ERROR_BAD_DIRECTORY_REQUEST. Another object with the same value for property proxyAddresses already exists. To resolve the issue, refer to Duplicate Attributes Prevent Dirsync. Also, if no sync conflict exists, please verify that the "Mail/Email address" in Microsoft Entra ID and the Primary SMTP address are the same in the proxy address.
0x801C044D Authorization token does not contain device ID. Unjoin the device from Microsoft Entra ID and rejoin.
Unable to obtain user token. Sign out and then sign in again. Check network and credentials.
0x801C044E Failed to receive user credentials input. Sign out and then sign in again.
0x801C0451 User token switch account. Delete the Web Account Manager token broker files located in %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts\*.*\ and reboot.
0xC00000BB Your PIN or this option is temporarily unavailable. The destination domain controller doesn't support the login method. Most often the KDC service doesn't have the proper certificate to support the login. Another common cause can be the client cannot verify the KDC certificate CRL. Use a different login method.

Errors with unknown mitigation

For errors listed in this table, contact Microsoft Support for assistance.

Hex Cause
0x80070057 Invalid parameter or argument is passed.
0X80072F0C Unknown
0x80072F8F A mismatch happens between the system's clock and the activation server's clock when attempting to activate Windows.
0x80090010 NTE_PERM
0x80090020 NTE_FAIL
0x80090027 Caller provided a wrong parameter. If third-party code receives this error, they must change their code.
0x8009002D NTE_INTERNAL_ERROR
0x801C0001 ADRS server response is not in a valid format.
0x801C0002 Server failed to authenticate the user.
0x801C0006 Unhandled exception from server.
0x801C000B Redirection is needed and redirected location is not a well known server.
0x801C000C Discovery failed.
0x801C0013 Tenant ID is not found in the token.
0x801C0014 User SID is not found in the token.
0x801C0019 ​The federation provider client configuration is empty
0x801C001A The DRS endpoint in the federation provider client configuration is empty.
0x801C001B ​The device certificate is not found.
0x801C03F0 ​There is no key registered for the user.
0x801C03F1 ​There is no UPN in the token.
​0x801C044C There is no core window for the current thread.
0x801c004D DSREG_NO_DEFAULT_ACCOUNT: NGC provisioning is unable to find the default WAM account to use to request Microsoft Entra token for provisioning. Unable to enroll a device to use a PIN for login.
0xCAA30193 HTTP 403 Request Forbidden: it means request left the device, however either Server, proxy or firewall generated this response.