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The ITAgentHandler interface provides methods to create Agent objects and enumerate Automatic Call Distribution (ACD) groups. The IEnumAgentHandler::Next and ITTapiCallCenter::get_AgentHandlers methods create the ITAgentHandler interface.
Inheritance
The ITAgentHandler interface inherits from the IDispatch interface. ITAgentHandler also has these types of members:
Methods
The ITAgentHandler interface has these methods.
| ITAgentHandler::CreateAgent The CreateAgent method (tapi3.h) creates an Agent object. |
| ITAgentHandler::CreateAgentWithID The CreateAgentWithID method (tapi3.h) creates an Agent object based on an agent identifier. |
| ITAgentHandler::EnumerateACDGroups The EnumerateACDGroups method (tapi3.h) enumerates ACD groups currently associated with the agent handler. |
| ITAgentHandler::EnumerateUsableAddresses The EnumerateUsableAddresses method (tapi3.h) enumerates addresses available for receiving ACD calls on this agent handler. |
| ITAgentHandler::get_ACDGroups The get_ACDGroups method (tapi3.h) creates a collection of ACD groups currently associated with the agent handler. |
| ITAgentHandler::get_Name The get_Name method (tapi3.h) gets the agent handler name. |
| ITAgentHandler::get_UsableAddresses The get_UsableAddresses method (tapi3.h) creates a collection of addresses available for receiving ACD calls on this agent handler. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3.h (include Tapi3.h) |