ITQueue interface (tapi3.h)

Gets and sets information concerning a queue. The IEnumQueue::Next and ITACDGroup::get_Queues methods create the ITQueue interface.

See About Call Center Controls for additional information.

Inheritance

The ITQueue interface inherits from the IDispatch interface. ITQueue also has these types of members:

Methods

The ITQueue interface has these methods.

 
ITQueue::get_AverageWaitTime

The ITQueue::get_AverageWaitTime (tapi3.h) method gets the average time in the queue (in seconds) for a call during the current measurement period.
ITQueue::get_CurrentCallsQueued

The ITQueue::get_CurrentCallsQueued (tapi3.h) method gets the number of incoming calls currently waiting.
ITQueue::get_CurrentLongestWaitTime

The ITQueue::get_CurrentLongestWaitTime (tapi3.h) method gets the longest time a current call has been waiting during the current measurement period.
ITQueue::get_FinalDisposition

The ITQueue::get_FinalDisposition (tapi3.h) method gets the total number of calls reaching the bottom of a call guide during the current measurement period.
ITQueue::get_LongestEverWaitTime

The ITQueue::get_LongestEverWaitTime (tapi3.h) method gets the longest time any call waited in the queue (in seconds) during the current measurement period.
ITQueue::get_MeasurementPeriod

The ITQueue::get_MeasurementPeriod (tapi3.h) method gets the measurement period for which the switch and/or implementation stores and calculates information.
ITQueue::get_Name

The ITQueue::get_Name (tapi3.h) method gets the queue name.
ITQueue::get_TotalCallsAbandoned

The ITQueue::get_TotalCallsAbandoned (tapi3.h) method gets the number of abandoned calls during the current measurement period.
ITQueue::get_TotalCallsFlowedIn

The ITQueue::get_TotalCallsFlowedIn (tapi3.h) method gets the total number of calls that flowed into this queue during the current measurement period.
ITQueue::get_TotalCallsFlowedOut

The ITQueue::get_TotalCallsFlowedOut (tapi3.h) method gets the total number of calls that flowed out of this queue during the current measurement period.
ITQueue::get_TotalCallsQueued

The ITQueue::get_TotalCallsQueued (tapi3.h) method gets the total number of incoming calls for this queue during the current measurement period.
ITQueue::put_MeasurementPeriod

The ITQueue::put_MeasurementPeriod (tapi3.h) method sets the period (in seconds) for which the switch and/or implementation stores and calculates information.

Requirements

   
Target Platform Windows
Header tapi3.h (include Tapi3.h)